Job Overview

GENERAL SUMMARY

Under the direction of the Sr. IT Telecommunications Manager, the IT Infrastructure Supervisor is responsible for leading and supporting a team IT Infrastructure Specialists. This role focuses on day-to-day supervision, coaching, and performance oversight while driving the successful execution of infrastructure projects and operational initiatives. The Supervisor ensures that all work related to data, voice, backbone fiber systems, and communications rooms is delivered efficiently, consistently, and in alignment with airport standards. In addition to managing priorities and resources, this position enforces cable management procedures and promotes continuous improvement in infrastructure service delivery.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leads the identification and resolution of infrastructure system issues, assigning tasks to team members based on skill sets and urgency, while providing guidance to ensure effective problem-solving and follow-through. Oversees communication room access and security, ensuring team adherence to protocols, maintaining access logs, and coordinating contractor escorts into critical areas with a focus on operational integrity and compliance. Directs the team’s documentation efforts for telecommunications, data cabling, fiber backbone, and cabinet rack elevations using Microsoft SharePoint, ensuring accuracy, version control, and knowledge sharing across the group. Owns the Remedy ticketing workflow, evaluating and approving service requests, coaching team members on how to interpret guidelines and assess infrastructure readiness, promoting consistent decision-making and customer-focused service delivery. Leads the design of infrastructure systems for new Airport Board facilities, collaborating with stakeholders while mentoring the team on design principles, scalability, and alignment with long-term airport standards. Oversees infrastructure installations in new and renovated facilities, assigning team responsibilities, ensuring milestone tracking, and conducting final inspections to maintain project quality and timelines. Manages the acquisition and lifecycle of critical infrastructure tools and inventory, engaging the team in needs assessments, justifications, and procurement planning to support operational readiness. Maintains and evolves the DFW Design Criteria Manual, facilitating team collaboration to incorporate lessons learned, vendor updates, and emerging standards to future-proof infrastructure planning. Performs other related duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor’s degree in electronics, computer science, engineering, or a related field.

• Five (5) plus years of experience working with digital network systems.

• Two (2) plus years of lead or supervisory experience.

• An equivalent combination of education and/or experience may be substituted for the above.

• BICSI Registered Communications Distribution Designer (RCDD) certification.

• Possession of a valid class C driver’s license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the hazards and safety precautions associated with electronics work.

• Knowledge of current BICSI Telecommunications wiring standards.

• Knowledge of all National Electric Codes

• Knowledge of fiber optics testing and the ability to interpret testing documentation.

• Knowledge of the principles and practices of project management.

• Knowledge of networking for configuration and deployment.

• Knowledge of multiple software and hardware tools for troubleshooting.

• Skill in utilizing advanced mathematical methods and computer modeling.

• Ability to create scopes of work and work schedules.

• Ability to read and interpret schematics and drawings.

• Ability to analyze problems and to make recommendations that address maintenance requirements, manpower availability, contractual obligations, and Airport Board policies and procedures.

• Ability to establish and maintain effective working relationships with people inside and outside the organization.

• Ability to foster a culture promoting accountability, clear communication, recognition of individual contributions, and consistent alignment with organizational goals.

• Ability to create procedures and documentation for cable management.

SPECIAL REQUIREMENTS

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

• Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.

• This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

• The ability to obtain the Criminal Justice Systems Information certification (CJIS).

DESIRABLE

• Experience with ISX Schneider software.

• Experience with Microsoft SharePoint

• PMP certified.

EFFORTS

• Works in an office environment.

• Sits for extended periods of time.

• Lift a minimum of 35lbs.

• Uses near-visual acuity in reading written documents and statistical data.

• Uses keyboard devices and a computer monitor.

• Performs moderately complex mathematical computations.

• Exchanges information by telephone, computer, in writing, and in person.

• Drives to locations on and off Airport property.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.