Property Name:

Key Responsibilities

Operations & Sales Performance

• Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.

• Analyze sales, prospect, and market data to identify trends and improvement opportunities.

• Partner with onsite teams to execute marketing, advertising, and resident retention strategies.

• Ensure model units, amenities, curb appeal, and online presence meet brand standards.

Resident Experience

• Handle escalated resident concerns and ensure timely, professional resolution.

• Support resident events, engagement programs, and service excellence initiatives.

• Promote a customer-first culture focused on retention and satisfaction.

Financial Oversight

• Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.

• Review P&Ls, general ledger activity, and monthly financials with onsite teams.

• Monitor spending, approve expenses within authority, and communicate variances.

• Support capital planning, bid collection, and approvals.

Administration & Compliance

• Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.

• Ensure compliance with company procedures, fair housing, and operational standards.

• Participate in audits, inspections, lender/investor tours, and due diligence activities.

Team Leadership

• Recruit, train, coach, motivate, and manage onsite teams.

• Address performance issues, conduct corrective action, and support team development.

• Foster company culture and core values across the portfolio.

Maintenance & Physical Assets

• Monitor service request performance, unit turns, and preventive maintenance.

• Inspect properties regularly to ensure safety, cleanliness, and asset integrity.

• Identify repair needs, manage bids, and coordinate with Operations and Asset Management.

• Address safety issues and property risks promptly.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.

• Ability to walk several acres to tour community.

• Some lifting; up to 25lbs.

• Ability to sit or stand for long periods at a time

Benefits We Want to Share With You

• Competitive pay with bonuses

• Medical, Vision, and Dental insurance

• Company-paid life insurance

• 401(k) with immediate vesting

• Paid Vacation & Holidays

• Professional or Industry Certification Reimbursement

• Employee Referral Program

• Apartment Rental Discounts

Your First Week

• S2 Residential onboarding training program

• Compliance training courses

• Mentorship by peer who has graduated our mentor program

Work Location

• This position will be based at a satellite office in Charlotte, NC and will require travel to Dallas-Fort Worth for participation in weekly/monthly meetings, events and as needed. Travel is expected at 10-20%.