Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

This position is fully on-site

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    Associate’s Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required.
3.    IT approved Certification is required within twelve (12) months of employment.   
4.    Working knowledge of computer hardware and software, including applications & networking
5.    Working knowledge of Microsoft Office, Microsoft Windows, Networking
6.    Working knowledge of mobility services, devices, applications
7.    Working knowledge of Multi-Factor security applications
8.    Ability to analyze and resolve problems according to established protocols
9.    Ability to stay current with changes and updates in relevant technologies
10.    Solid troubleshooting skills to determine and resolve user issues
11.    Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
12.    Ability to complete high-quality work in fast-paced environment within designated timeframes
13.    Exceptional interpersonal and verbal/written communication skills
14.    Strong customer service focus
15.    Must be a self-starter and team player who also has the ability to work independently
16.    Ability to take initiative, act independently and anticipate requirements of the management team

Language Skills and Reasoning Ability:
1.    Must possess excellent communication skills.
2.    Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors.
3.    Must have the ability to deal effectively and interact well with customers, vendors and employees.
4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5.    Must be resourceful, utilizing all resources that are available to resolve issues.
6.    Must demonstrate good judgment.
7.    Must be a team player with strong interpersonal skills.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
1.    Must be able to stand, walk, and move through all areas of the casino/hotel.
2.    Must be able to lift a minimum of sixty (60) pounds.
3.    Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
 

Salary Starting Rate:

$21.35

Compensation is negotiable based on experience and education.
 

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.