Job Overview

GENERAL SUMMARY

Under general supervision of the Enterprise Asset Management Systems (EAMS) Manager, monitors Board systems, facilities, and infrastructure to coordinate maintenance response by implementing best practices and serves in a liaison capacity between Energy, Transportation & Asset Management, other departments, and contractors. Primary responsibilities include customer interactions, assessment, and formulation of response plan by utilizing other computerized business support systems at the airport. Serves as primary point of contact for maintenance related inquiries and IOC and ETAM business functions. Maintains regular communications with contractors, tenants, Facilities Services Supervisors, Quality Control Technicians, and other key Airport personnel to ensure facilities and infrastructure are maintained in compliance with contract specifications and infrastructure requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responsible for coordinating ETAM response for all routine, critical and/or urgent work requests received in the IOC.
• Interfaces with service requestors and all ETAM service providers via phone, email, radio or web-based services programs.
• Responsible for ensuring minimal operational impact to DFW operations, assets, and customer service.
• Reviews and prioritizes all service requests to assess and determine appropriate response and action to be taken.
• Responsible of the accuracy and completeness of the work order information by working directly with ETAM Supervisors and Quality Control Technicians.
• Establish priorities of all facilities maintenance requests and adjust schedules to meet regular and emergency demands with Quality Control Technicians (QCT’s) and contractors.
• Provides reports on contractor performance and partner with Facility Supervisors to evaluate contractor performance.
• Provides direction to contractors on the steps needed to complete the work orders and coordinates work with other DFW department employees and contractors.
• Monitors and issues work orders and ensures service provider compliance with required Service Letter Agreements (SLA) and guidelines.

ETAM FACILITY MAINTENANCE CONTROLLER JOB NUMBER: 001811

PRINCIPAL DUTIES AND RESPONSIBILITIES (Continued)

• Provides timely and accurate updates to IOC and ETAM leadership staff.
• Provides routine and ad hoc reports to other business unit members on cost of work completed; assists in establishing and measuring performance measures
• Administers and maintains the Maintenance Control program for facilities maintenance; gathers data on equipment, components, and instruments; generates production schedules
• Responsible for the development and maintenance of documentation, both electronic and hard copy records and files. Updates and maintains technical documentation to ensure stays current and available for any request.
• Prepares requisitions for routine and special purchases from vendors.
• Maintains data tracking systems in support of established business unit performance measures; routinely publishes performance measurement status reports.
• Provides administrative and technical support to conduct special studies, compile and analyze data and offer recommendations for problem resolution.
• Assists in coordinating scheduled and non-scheduled power outages.
• Participates in cross-functional teams to evaluate ETAM’s use of technology and to develop, implement, and administer new or revised ETAM solutions to automate, improve, or streamline existing business processes.
• Will support Landside, Terminal, and Airside operational environments within the IOC.

MINIMUM REQUIREMENTS

· Completion of high school curriculum or equivalent.

· Four years of experience in general maintenance or facilities maintenance environment; including experience with work order management systems and oversight of maintenance contractors or related field.

· Two years of specific airport maintenance experience or related field.

· Any equivalent combination of education and/or experience may be substituted for the above.

· Must be able to work rotating shifts and flexible hours.

· Ability to obtain (within 6 months) and maintain an FBI Criminal Justice Information System (CJIS) clearance

· Possession of valid Class C driver’s license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

· Ability to make basic mathematical computations such as addition and subtraction.

· Ability to establish and maintain effective working relationships with persons inside and outside the organization.

· Ability to assist and accurately record concerns of internal and external customers over the phone.

· Ability to multi-task in a fast-paced work environment.

ETAM FACILITY MAINTENANCE CONTROLLER JOB NUMBER: 001811

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (Continued)

· Sufficient geographic knowledge of the DFW area.

· Ability to give clear and simple directions via radio and telephone to passengers, airport stakeholders, and other Board employees.

· Ability to deal with contractor questions or problems while keeping the work order process moving forward.

· Ability to prepare and maintain reports with accuracy.

· Ability to make quick, accurate decisions in the absence of a supervisor.

· Ability to manage and prioritize service requests and make appropriate assignments.

· Knowledge of general asset management administration theory, principles, and practices.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (Continued)

· Strong analytical and research related skills.

· Ability to plan, schedule and administer the work of others.

· Ability to establish and maintain effective and harmonious internal and external working relationships.

· Ability to read and interpret plans and specifications.

· Skill and ability to communicate clearly, in written and spoken business English

· Ability to analyze and develop recommendations concerning contract provisions and requirements to achieve departmental objectives.

· Ability to present ideas effectively, both orally and in writing.

· Ability to analyze facts, arrive at logical conclusions and prepare detailed reports.

DESIRABLE

· Associates degree in maintenance management, engineering, or related field.

· Two years’ experience as a maintenance scheduler.

SPECIAL REQUIREMENTS

· Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

· This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

· This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

ETAM FACILITY MAINTENANCE CONTROLLER JOB NUMBER: 001811

EFFORT

· Works in the Integrated Operations Center.

· Uses keyboard devices and a computer monitor.

· Operates multiple computer systems, two-way radios, multi-line telephone system, and various audio-visual recording equipment.

· Uses near-visual acuity in reading television monitors.

· Exchanges information in person, by two-way radio and by telephone.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.