Service Account Manager

Location: Hybrid with visits to our office in Wimbledon as and when required

Contract Type: Permanent

Salary: £32,000 - £35,000 per annum

Working pattern: 9am-5pm (Monday-Friday)

Closing date: Thursday 30th April 2026

We are delighted to announce a new opportunity, within our Customer Service & Sales division here at D&G.

As a Service Account Manager, your role will support Senior Client Managers and the Service Director, to oversee the service relationship for key OEM repair partners such as John Lewis, EDF Energy & Scottish Power.

The scope of this role covers the creation of strategic solutions to improve the customer experience, reduce pain points and streamline repair journeys, managing these initiatives through to fruition.

In addition, the role supports all 3rd party service contracts, cost and rate card agreements with a view of working closely with the partners, to manage completed job rates and explore ways to reduce overall claims expense.

About You

To be successful in this role, you will have:

• High level of Literacy and Analytical Skills
• Good written communication, interpersonal, organisational and time management skills.
• Attention to detail.
• Financial and Operational awareness.
• Experienced with conducting presentations, project management and problem solving.
• Proficient with Microsoft Office Excel, Word and PowerPoint

The Role:

• Ensure claims budget targets are achieved across all key accounts, working cross functionally to deliver.
• Administrate the claims forecast, both claims frequency and completed job rates.
• Support the Service Team ensuring our customer repair and product replacement journeys, drive the highest customer experience.
• Continually monitor all relevant industry best practice, identifying additional activity that could be duplicated within D&G, to improve our end-to-end service proposition.
• Supporting Senior Client Managers to deliver client SLA scorecard performance and working with the Service field management team, to improve and improve customer service.
• Work closely with the Underwriting team to deliver the Group’s strategy for individual clients and supporting, as required, during any contractual negotiations. 
• Maintain safety records and documentation, including incident reports and training records.
• Collaborate with management to develop emergency response plans and procedures.
• Monitor workplace conditions and equipment to ensure they meet safety standards.
• Stay informed about changes in safety regulations and industry best practices.
• Maintain and develop our repair networks to deliver the required level of service and coverage, across all markets.
• Ensures that we are regulatory compliant in the service division including our networks and clients i.e. data security.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.