JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

 

About the Department:
The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy.

 

Job Description:

IT Infrastructure Engineer

Purpose:

Under direct supervision, this position is responsible for the operations and maintenance of secure and highly available computing platforms, servers, and/or networks. Works closely with others within and outside of the team to develop processes, procedures, and solutions. Implements solutions consistent with the organization’s designed architecture plan and roadmaps.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Maintains, monitors, and supports the infrastructure environment and/or facilities.
• Works on one or more base work initiatives.
• Follows defined procedures to monitor systems and resolve problems.
• May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
• May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups.
• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists.
• Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning.
• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
• Provides Tier III support and is part of the on-call rotation. Occasional travel may be required.
• Troubleshoots problems by analyzing root causes and evaluating multiple options.
• Monitors ticketing queue and responds to service requests or incidents.
• Develops scripted solutions and automation.
• Coordinates installation and maintenance work with outside vendors as needed.
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Systems Discipline Additional Duties and Responsibilities

• Installs, configures and maintains virtual and physical server and software components.
• Collects and maintains tracking and configuration documentation and plans.
• Administers, creates and updates access permissions for system accounts for enterprise systems.
• Administers Azure, Active Directory, Microsoft 365 at the enterprise level.
• Administers SANs.
• Installs and configures new storage systems.

Network Discipline Additional Duties and Responsibilities

• Installs, configures, and maintains approved telecom/network hardware and software components.
• Maintains structured cabling systems, telecom systems, WAN, LAN, Cellular/DAS, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.
• Implements predetermined telecom/network software or hardware changes.
• Establishes WAN, LAN, device profiles, device environments, directories, and security for networks being installed.
• Provides support for connectivity or related network/communication issues for the user community.
• Monitors installed network and telecom equipment.

Responsibilities - Supervisor and/or Leadership Exercised:

None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Open Systems Interconnection model (OSI model).
• Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP) and Internet Protocols (e.g., DNS, HTTP, SMTP, SSL).
• Knowledge of firewall configuration and management.
• Knowledge of various network types (e.g., LAN, WAN and WLAN).
• Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
• Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
• Knowledge of performing traffic engineering analysis on network facilities.
• Knowledge of network services and networks such as TCP/IP, OSPF and EIGRP.
• Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
• Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
• Ability to manage several projects simultaneously from design to implementation.
• Ability to recommend solutions for improving the overall network health by assessing overall effectiveness.
• Ability to secure systems by establishing and enforcing policies.
• Ability to work comfortably in a fast-paced environment.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Minimum Qualifications:

Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience. Experience may substitute for education up to two (2) years.

Licenses and Certifications Required: Valid Texas Driver License depending on assignment.

Preferred Qualifications:

• Experience in troubleshooting Radio Frequency (RF) networks and any components on the network.
• Experience in maintaining and repairing of Fire and EMS Station Alerting Systems.
• Experience in trouble troubleshooting IP networks, any components on the network and imaging and configuration of PCs. 
• Must be willing to drive to multiple sites throughout the city of Austin and Travis county as needed. 

 

Notes to Candidate:

Pay Range:

$32.96 - 43.25

Position Overview:

The IT Infrastructure Engineer will support fixed-network equipment in a variety of settings including P25 Simulcast, mobile and other wireless data, antenna systems, tower lighting control systems, Fire and EMS station alerting systems, radio and emergency notification and paging systems and bi-directional distributed antenna (BDA) located throughout the City of Austin and Travis County. This is part of ATS Radio Mobile Communication Field Operations team, located at 1106 Smith Rd., Austin TX. This is an on-site position working in the field and office with at-hoc remote work. This position will support on call operations as part of the Field Operations team. This position will require criminal background investigation (CJIS).

 Preferred Qualifications will include:
 Experience in troubleshooting Radio Frequency (RF) networks and any components on the network.
 Experience in maintaining and repairing of Fire and EMS Station Alerting Systems.
 Experience in trouble troubleshooting IP networks, any components on the network and imaging and configuration of PCs. 
Must be willing to drive to multiple sites throughout the city of Austin and Travis county as needed. 

Days and Hours:

Standard business hours, as determined by operational needs. Onsite presence required.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential Employee:

Essen􀆟al Employees provide services that impact the public health, safety, utility services, and welfare of members of the Aus􀆟n community and other employees and ensure the continuity of essential operations. In the event of a designated emergency, these positions will be called back or retained to assist with operations and recovery. Essen􀆟al employee schedules will be modified based one extraordinary situations or emergency conditions and may be assigned to report to a designated work site. The designated work site will be a location of City-owned or City-leased office space to which an employee would traditionally be assigned and report for work, if not teleworking.

Application Instructions:

Be sure to provide a complete employment history including past job title, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete application is required to help us determine base pay in the event you are selected for this position.

NOTE:

A cover letter and/or resume will not be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

Post Interview Verification:

If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please ensure that contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference.

Benefits:

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!
 

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color,
national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In
addition, the city will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the city discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function,
please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
 

 

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.