Sales Order Specialist// TL // Troy, MI

• Receive, review, and process customer orders accurately and efficiently, and ensure orders follow company specifications and requirements

• Verify order details, including product specifications, quantities, and delivery dates

• Liaise with necessary teams (e.g. sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time

• Detect, address, and resolve any order-related issues or discrepancies promptly

• Provide regular updates to customers and internal stakeholders on order status and any potential delays

• Assist in the preparation and execution of the S&OP process, including data collection and analysis

• Collaborate with the S&OP team to align supply and demand forecasts with actual orders

• Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting

• Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules

• Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making

And Other duties may apply as assigned

Qualifications Required:

• Associate’s degree or equivalent 1+ year experience in OEM supply chain

• 1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems

• Firm understanding of S&OP processes and principles

• Excellent written/verbal communication and interpersonal skills

• Strong organization and problem-solving skills with attention to details

• Ability to work both independently and as part of a team in a fast-paced work environment, supporting after hours requests from various stakeholders located across different time zones to make on-time delivery.

• Experience in manufacturing environments & OEM supply chain roles (S&OP, Demand Planning, Supply Planning)

• Bilingual in both English & Korean

 

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.