Job Description:

Performs specialized office clerical work in support of the County's inspections and permits office. This is technical and specialized work in support of the permit application and grading bond systems, which entails overseeing complex databases, processing permits, processing bonds, and tracking permits. The work involves issuing permits for building, electrical, grading and plumbing, and performing related office clerical work and customer assistance work; work at this level includes performing office management duties for the division.  The work requires training.  Prior permit tracking experience is desirable.  The work is performed under the supervision of technical inspections staff.

Essential Job Functions

Issues permits to contractors and property owners:  Receives and processes permit applications, checking and verifying accuracy and completeness of information and attached documents, collecting fees, entering permit data into computerized record system, and setting up permit file.

Works with complex management databases (e.g., TRIM) to track permits and bonds. 

Maintains and balances cash drawer on a daily basis.

Assists visitors to the office by providing technical information regarding the permit process and responding to questions regarding office/department operations for the purpose of facilitating the use of services.  Responds similarly to telephone inquiries.

Other Duties

Performs related work as required.

Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)

Knowledge of –

• Modern office procedures and practices including operation of office appliances such as calculators, computers, and database management systems.

• Customer service principles and professional communication standards.

Ability to –

• Process permit applications in accordance with office and technical requirements.

• Assist the public, clientele, and others to utilize services by explaining, instructing and advising them regarding their needs and requests and the services provided.

• Work collaboratively with colleagues, inspectors, and other departments to ensure efficient workflow.

• Perform general office clerical work quickly and efficiently.

• Work with complex database management systems.

• Deal effectively with the public.

Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)

Training and/or Education:

High School diploma or GED equivalent, including or supplemented by courses in office practices.

Experience:

Four (4) years of progressively responsible clerical or administrative office experience and at least one (1) year of customer service experience working directly with the general public. Of the four years of office experience, at least one (1) year must be in the construction field, land management, or an environment that utilizes complex tracking or database management systems.

Licenses or Certificates:

None.

Special Requirements:

None.

Physical Demands:

Operation of keyboard devices for sustained periods.

Unusual Demands:

Work is subject to frequent interruptions by situations.

FLSA Status:

Nonexempt

Compensation Steps:

Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.

Calvert County Government is committed to providing equal opportunity and reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources at recruitment@calvertcountymd.gov with as much notice as possible.