Administration Operations Manager - Human Services
- County of Weld
- Greeley, CO
- 5mo ago
- Full-Time
- On-site
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Supervision (30%):
Directly supervises the Employee Support and Resources and the Contract Administrative teams.
Provides leadership, guidance and support to each assigned employee, ensuring a high level of performance and compliance with County, State and Federal rules and regulations.
Addresses employee concerns and resolves problems in collaboration with Department Directors and Human Resources.
Monitors employee work performance and adjusts work assignments when needed to maximize team capacity and effectiveness.
Appraises performance and supports professional development opportunities to build capacity and support succession planning.
Participate in recruitment, selection and training of new employees.
Division Oversight (30%):
Establishes and upholds standards for quality and performance across the division, applying knowledge of business operations and compliance with County, State and Federal employment guidelines and laws, to advance department goals.
Monitors and evaluates division performance for effectiveness and to identify areas of improvement and implement strategic enhancements.
Leads collaboration with the Contracts Team to maintain compliance with the Contract Management System, Board of County Commissioners expectations, and agenda procedures.
Promotes effective communication and partnership with County departments, external stakeholders, and internal teams to support timely and accurate contract execution.
Drives operational efficiency by promoting best practices and aligning staff efforts with County and Department policies.
Actively contributes to the development and execution of the Department’s Strategic Plan, ensuring alignment between division operations and long-term organizational objectives.
Provides strategic direction for department-wide hiring, onboarding, and offboarding processes to ensure consistent and welcoming employee experience.
Collaborates with Human Resources to attract and retain qualified candidates, supporting division leaders throughout the recruitment and selection process.
Ensure department job descriptions and accurate, up to date, and aligned with classification standards by working closely with division representatives and Human Resources.
Manages compliance-related onboarding activities, including background checks, fingerprinting, and tracking.
Serves as the SDDS Administrator, managing highly sensitive and confidential data in accordance with CJIS (Criminal Justice Information Services) requirements, and fulfills the role of Terminal Agency Coordinator (TAC) to ensure agency-wide compliance with data security and access protocols.
Oversee the Department’s proxy badge system and ensure appropriate access controls are maintained.
Fosters a positive, inclusive, and empowered team culture by encouraging innovation, supporting staff-led improvements, and strengthening collaboration across divisions.
Operational Leadership or Employee Development and Organizational Capacity Building/Support (30%):
Provides coaching and support to department leadership on performance and development strategies; however, all employee relations matters, including disciplinary actions, grievances, and formal performance improvement plans, must be coordinated with the Department Director and approved by Human Resources.
Oversees the implementation of systems, including Workday, to track and analyze employee trends, including turnover, development and interests, and engagement data, to inform leadership decisions and support departmental planning.
Oversees the design, implementation, and evaluation of the WCDHS Mentoring and Job Shadowing Programs to support onboarding, knowledge transfer, and leadership development.
Leads efforts to foster a culture of recognition, collaboration, and team cohesion through department-wide appreciation and engagement initiatives.
Identifies and leverages internal and external training resources to enhance employee engagement, retention, and professional growth across all levels of the organization.
Partners with division leadership to assess employee development needs and coordinate targeted professional development opportunities that build leadership capacity and operational excellence.
Develops and implements strategies to identify and cultivate high-potential employees, supporting leadership development and succession planning.
Provides support and guidance to division leadership throughout the full lifecycle of performance improvement plans, ensuring consistency, fairness, and alignment with Human Resources policies and departmental values.
Serves as a consultative partner to managers, offering coaching and resources to effectively address performance challenges and support employee growth.
Maintains regular communication with the Department Director to ensure transparency, alignment, and awareness of progress and outcomes related to performance improvement efforts.
Professionalism and Teamwork (5%):
Uses a collaborative and solution focused approach when strategizing or problem-solving.
Promotes a positive and inclusive work environment to maximize engagement and idea sharing.
Stays informed by participating as appropriate in all team meetings, attends or views recordings for department updates and reads county wide messaging.
Understands how one’s day-to-day work impacts the team’s success.
Maintains a strong partnership with Human Resources to ensure alignment on personnel matters, while focusing on operational and developmental leadership within the Department of Human Services.
Other Duties as Assigned (5%):
Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
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Required Education
Combination of education, training and professional work experience performing management, employee development and organizational functions that provide the required knowledge, skills, and abilities.
Experience Qualifications
Skills and Abilities
Preferred Qualifications
Licenses and Certifications
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
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Use the link below to get a closer look at the generous benefits offered:
https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits
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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.