Summary

The Director, IT Application Development oversees several functional areas within the Information Technology department. This position oversees enterprise projects from the initiation phase through production readiness.  Works at the strategic level for optimizing and streamlining processes and defining technology roadmaps.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Works in partnership with technical experts, architects, business analysts, and developers from external strategic partners and within IT to design and guide new software solutions and to revise or integrate with existing applications.
• Manages and leads subordinate managers and software engineers in the development and support of corporate business solutions in-line with client needs, including documentation and procedures.
• Aligns and collaborates closely with internal departments and external strategic partnerships to direct multiple initiatives.
• Creates and manages complex project plans by effectively leveraging resources and managing project scope based on available information; troubleshoots issues and provides timely resolutions; guides the software development process based on prior experience, research and analysis of current and future best practices.
• Provides technical guidance that strikes a balance with the need to deliver on a deadline and still meet long-term strategic objectives.
• Monitors and directs software development to demonstrate solution design meets standard architecture considerations and approvals to include: (1) standard database structures, (2) code standards, (3) common components and reusable programs (4) security and performance levels, (5) system interfaces and dependencies.
• Participates on cross functional project teams (internal and external) to deliver quality solutions that meet client’s business requirements. Gains a solid understanding of business requirements to support the development, testing, and production readiness efforts.
• Oversees the effort to create and improve product releases through continuous integration and automation.   Looks for ways to automate and improve current processes/solutions within the software development lifecycle (SDLC).
• Lead the assessment of current legacy systems, evaluate solutions in the marketplace, creates technical vision/roadmap for implementing state of the art systems and get buy-in from IT Leadership to execute.
• Creates and implements action plans to mitigate risks and resolve issues, working with representatives from stakeholders across the company.
• Manages conflicting priorities and multiple projects effectively.
• Participates in and leads teams in appropriate SDLC technical artifact creation.
• Develops and promotes the overall vision, goals, objectives and strategies for the Application Development team in-line with the Information Technology Business Unit’s goals and objectives.
• Provides day-to-day management and supervision for software engineering team by directing and coordinating activities consistent with established goals, objectives, and policies.  Provides hands-on design guidance and documentation as needed.
• Mentors team members from both a technical and professional career enhancement perspective by offering constructive feedback.
• Makes effective hires, develops and trains employees, coaches for optimal performance, gives team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance and low staff turnover.
• Develops and maintains solid working relationships with employees and management in cross-functional areas. 
• Keeps up-to-date with emerging IT trends and technologies and the industry’s best practices.

Supervisory Responsibilities        

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be  completed within 12 months in new position. 

Computer Skills

• Proficient with MS Suite (Word, Excel, Visio, Outlook, Project) to create documentation, manage schedules, and analyze data.
• Software architecture and design skills to guide the development of solutions that are secure, scalable, and reliable
• Background in:
• Microsoft SQL Server and IBM DB2 platforms
• Web Services (SOAP and REST)
• Experience developing and managing high volume, real-time transaction processing systems
• Experience with Object Oriented Programming languages such as Java
• Skills for other Application Development Teams:
• Experience with Java Web Technology (JEE)
• Experience with Java frameworks such as Spring, JPA/Hibernate, and JSF
• Familiarity with Web2.0 technology and Javascript Frameworks such as AngularJS
• Familiarity with Portal Standards (JSR 168, JSR 286).

Certificates, Licenses, Registrations

None Required

Other Skills and Abilities

• Sound knowledge of industry standard best practices, development lifecycle processes and methodologies. Experience using agile methodology is a plus.
• Extensive knowledge of strategy setting, program requirement and project management methodologies and system development methodologies.
• Good problem solving, business analysis and project management, including conceptual and analytical skills.
• Demonstrated ability to be client focused, responsive, flexible, positive and committed to delivering quality service and improvement in an environment of continuous change.
• Ability to work effectively with external partners/vendors to implement new solutions. 
• Proven ability to work as a team player and develop solid work partnerships
• Possess excellent time management skills and the consistently meet deadlines.
• Demonstrated ability to influence others and facilitate meetings.
• Excellent organizational and communication skills (both written and verbal).
• Strong vendor and client management skills and experience in matrix management organization.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Mathematical Skills

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills  

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. 

Competencies To perform the job successfully, an individual should demonstrate the following competencies: