The Conference Services Director oversees the strategic planning, coordination, and execution of all conferences, meetings, and special events within the organization or property. This leadership role is responsible for ensuring exceptional service delivery, optimizing operational efficiency, and maintaining strong client relationships from initial inquiry through event completion. Acting as the primary liaison between clients and internal departments, the Director ensures that all event requirements are clearly communicated, properly resourced, and flawlessly executed.

This position drives revenue growth through effective space management, client negotiation, and collaborative planning, while also maintaining high service standards that align with organizational goals. The Director leads, trains, and mentors a high-performing team, fostering a culture of excellence, communication, and continuous improvement. Success in this role requires strong business acumen, attention to detail, problem-solving skills, and the ability to anticipate client needs in a fast-paced, service-oriented environment. The Conference Service Director will also serve as a monthly particant on the Inn's Leadership Committee. 

Essential Job Duties

• Lead and mentor the conference services team to achieve and exceed revenue goals.

• Develop and implement strategic service and upselling plans to and maximize the potential of our unique venues.

• Ensure events align with the company’s standards of excellence and reflect the unique character of our venues.

• Serve as the primary liaison between clients and operational teams, ensuring flawless execution of events.

• Build strong relationships with operational teams, local vendors and partners to enhance the client experience.

• Maintain a visible presence in the operation and outstanding collaboration with culinary and banquet teams across the estate.

• Collaborate with floral and design teams to enrich events with décor, floral, linen, furnishings and enhanced touches.

• Oversee pricing strategies, and budget management for all meetings and related events.

• Monitor market trends, conduct competitive analysis, and identify opportunities to enhance offerings.

• Develop annual revenue and expense budget and maintain monthly forecast accuracy

• Actively participate in regular executive committee, leadership and departmental meetings.

• Other duties as assigned.

Additional Responsibilities

• Project management - tasks related to systems upgrades or new technology for distribution.

• Assists with preparation of monthly forecasts as needed.

• Assists in the development and recommendation of Lodging policies and procedures.

• Analyze channel performance to inform stakeholders of shifts in production or potential opportunities for revenue growth.

• Customer Service – Respond promptly to guest needs, work with Guest Intelligence and Marketing teams; recommend adjustments based on feedback. Provide general support and assistance to the department, leadership, and company as required.

Qualifications

• Minimum 7 years of leadership experience, preferably in luxury hospitality and event/meeting planning.

• Ability to lead, inspire and motivate a team.

• Exceptional communication, negotiation and interpersonal skills.

• Detail-oriented, organized, and capable of managing multiple projects simultaneously.

• Familiarity and experience with luxury meetings and events, with a keen understanding of the needs of the corporate and incentive marketplace key clients.

• Bachelor's degree in a related field preferred or a combination of work experience.

• Outstanding communication skills, both verbal and written; writes clearly and effectively; can ably convey and interpret complex numerical data to a wide variety of audiences ; listens and gets clarification in order to respond to questions.

• Excellent project/time management, planning, and organizational skills.

• Proactive, exercises good judgment; anticipates, addresses, and troubleshoots; prioritizes work, multi-tasks and adapts; keen attention to details.

• Professional; reflects company core values; strong ethics; maintains confidentiality.