Job Description Summary

Organization's Summary Statement:
IBBR is a joint research enterprise of the University of Maryland, College Park, the University of Maryland, Baltimore, and the National Institute of Standards and Technology. IBBR leverages state-of-art integrative methods for bioanalytical, biophysical and structural characterization of biomolecules: cryo-electron microscopy, nuclear magnetic resonance, x-ray crystallography, small angle neutron and x-ray scattering and mass spectrometry. IBBR researchers seek to advance therapeutic development, biomanufacturing, and state-of-the-art measurement technologies, to support accelerated delivery of safe and effective medicines to the public. IBBR is a major initiative and supported in part by the University of Maryland Strategic Partnership: MPowering the State (MPower), an initiative designed to achieve innovation and impact through collaboration.

Job Description Summary:
We are seeking a skilled and customer-focused IT Support Specialist to join our IT team. Under general supervision, this position will be responsible for managing both first and second-level support requests, overseeing the help desk ticket queue, and ensuring timely resolution of technical issues. The ideal candidate will have strong troubleshooting skills, the ability to prioritize multiple tasks, and a commitment to providing excellent customer service.

Preferences:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.

Physical Demands:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy (<50lbs) IT equipment.

Minimum Qualifications

EDUCATION: High School Diploma or GED.

EXPERIENCE: Three years with the types of hardware and software to be supported, two years of which included user support, user training, and/or programming.

OTHER:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Thorough knowledge of applicable computer hardware or software. Skill in operating supported computers and peripherals; in configuring computer hardware and software; to analytically design program logic or solve technical problems. Ability to communicate effectively both orally and in writing; to work effectively with clients; and providing guidance and instruction to others.

OTHER:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT:

N/A

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

CMNS-IBBR

Worker Sub-Type

Staff Regular

Salary Range

$60,673.00 - $72,808.00

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement