Job Description Summary

Organization's Summary Statement:

Under limited supervision, supervises and coordinates the work of others to accomplish daily operations. The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations. Works within the FM Customer Response Center (CRC) Communications Unit: assisting with outages and related communications; interaction and formal communications with customers, data management of the incident tracking module of FMS (this module assists in managing emergencies on campus) and delivering exceptional customer service.

Physical Demands:

Work is performed in an office environment. Employee is deemed Catastrophic/Essential – subject to a 24 hour/7-day week span of operation. May be required to report to work during emergencies or to respond remotely.
The regular shift for this position will be Monday through Friday, from 2:00 pm – 10:30 pm., subject to change.

Preferences:

-Bachelor’s degree preferred.
-Six (6) years of general office supervision and facilities experience preferred.
-Call Center/Dispatch experience strongly desired.
-Experience in roles requiring time-sensitive crafting and distribution of written communication preferred.

Licenses/ Certifications:

N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: One (1) year of professional program, outreach, or event coordination experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of outreach and marketing strategies. Knowledge of clerical and administrative procedures and systems such as filing and record-keeping. Skill in oral and written communication. Skill in the use of Microsoft Office products. Ability to multitask and prioritize assignments.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

VPA-FM-FBO-Customer Response Center

Worker Sub-Type

Staff Regular

Salary Range

$71,700.00 - $86,040.00

EEO Statement