Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment).  Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time.  Sought out by others for advice and solutions.

Ability to step up to conflicts, seeing them as opportunities.  Read situations quickly.  Good at focused listening.  Can hammer out tough agreements and settle disputes equitably.  Can find common ground and get cooperation with minimum noise.

Ability to be dedicated to meeting the expectations and requirements of internal and external customers.  Gets first-hand customer information and uses it for improvements in products and services.  Acts with customers in mind.  Establishes and maintains effective relationships with customers and gains their trust and respect.

Ability to practice attentive and active listening.  Has the patience to hear people out.  Can accurately restate the opinions of others even when he/she disagrees.

Ability to create a climate in which people want to do their best.  Can motivate many kinds of direct reports and team or project members.  Can assess each person’s hot button and use it to get the best out of him/her.  Pushes tasks and decisions down.  Empowers others, Invites input from each person and shares ownership and visibility.  Makes each individual feel his/her work is important.