Job Description Summary

Job Summary:

The Revenue Cycle Manager will lead our medical billing and collections operations. This is a key leadership role that will oversee the day-to-day revenue cycle, while also shaping the systems, processes, and team that drive financial performance and service excellence.

Responsibilities Include:

-Oversee the full revenue cycle, including billing, posting, accounts receivable, denial management, correspondence review, and ensuring all healthcare providers are enrolled in insurance plans.
-Supervise billing and coding staff, provide training and implement process improvements, and are responsible for approving leave requests, approving time sheets, completing annual performance evaluations, training staff, and reviewing the work of staff. Responsible for hiring, disciplining, terminating, or separating staff as needed.
-Collaborate with managers in the clinical, registration, and student insurance areas to ensure all aspects of the revenue cycle, including patient registration, copay collection, and check deposits, are completed in a timely manner and according to industry standards.
-Ensure all patient questions related to billing are addressed in a timely and effective manner. Ensure the in-person availability of billing staff to answer questions and address concerns from patients and their families.
-Ensure that billing, coding, and collection activities are compliant with all healthcare regulations and standards.
-Monitor and improve key performance metrics such as Days in AR, Aging >90 days, and Collections, among others.
-Prepare, analyze, and present daily, weekly, and monthly reports using billing systems.
-Identify trends, initiate corrective action plans, and resolve AR challenges efficiently.
-Manage and resolve complex payer and client concerns with professionalism and urgency.
-Ensure accurate invoicing, timely collections, and thorough recordkeeping of invoices, deposits, and correspondence.
-Collaborate effectively with patients, students, parents, and internal teams to streamline processes, support financial goals, and maintain compliance.
-Model ethical leadership, patient confidentiality, and HIPAA compliance at all times.

The position is considered essential for emergency conditions. This position requires daily office reporting.

Physical Demands: Physical activity includes sitting at a desk, walking up to 150 feet to clinicians’ offices and records rooms, leaning, bending, and light lifting—potential exposure to communicable disease by virtue of working in a health care facility.

License/Certifications: N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years or more years of professional experience and one (1) year of experience in a supervisory or lead role.

Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:        

Knowledge of principles and techniques of written and oral communication, including methods for adapting communication style to different audiences.

Knowledge of documentation standards, procedures, and best practices for ensuring consistent and accurate team deliverables.

Knowledge of office productivity software such as Microsoft Office 365 and Google Workspace.

Skill in leading presentations and conducting training sessions for large groups.

Skill in collaborating effectively with Managers, Assistant Directors, and Directors to identify and resolve problems, implement improvements, and address ongoing issues.

Skill in coaching and mentoring team members to enhance performance, provide constructive feedback, and support professional development.

Ability to define deadlines, manage workloads, and maintain quality standards for deliverables.

Ability to comprehend and navigate complex interpersonal situations, applying empathy and discretion when addressing conflicts or sensitive matters.

Ability to implement and uphold documentation standards and procedures across all team functions.

Additional Job Details

Job Risks

Occupational Related Bloodborne Pathogen Exposure, Respiratory Protection

Financial Disclosure Required

No

Department

VPSA-UHC-Insurance/Billing

Worker Sub-Type

Staff Regular

Salary Range

$85K-$95K

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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