Day (United States of America)

Office Registered Nurse - Primary Care

The Office Registered Nurse will serve as a clinical resource for incoming callers and our referrals staff and will function in a supervisory role within this department.  All knowledge and technical ability utilized will be in accordance with the Florida Nurse Practice Act and Halifax Health and the Department Policies and Procedures.

Currently licensed or eligible for RN licensure in State of Florida. - Bachelor degree/diploma/associate degree from an accredited School of Nursing.
- Current CPR certification
- One year or more of hospital or clinic setting experience preferred
- Prior experience with phone triage and call response
- Professionalism in interpersonal communication skills with patients, patient families, colleagues, physicians and ancillary department personnel.
- Personal professional development, accountability, organization and leadership in the performance of professional nursing practice.
- Strong computer and applications skills to include MS Office 
- Ability to provide competent clinical knowledge as evidenced by schooling and previous experience
- Ability to handle high volume of incoming phone calls appropriately and efficiently, effectively triaging whenever appropriate.
- Serve as the clinical resource & liaison for the incoming callers, Referrals Department staff, physicians & other staff).
- Answer, appropriately assess and triage incoming calls.
- Help determine the urgency for patient to be seen based on clinical information provided and consultation with the referring and receiving physicians -Maintains confidentiality in communications regarding patients and staff.
- Open communication with physicians, staff and referring physicians/offices to ensure patients are triaged appropriately
- Responds to caller voicemail on a timely basis (within 24 business hours). -Registers and schedules new patients accordingly
- Completes new patient checklists in the electronic medical records system