Job Description Summary

The purpose of the position is to provide administrative assistance to the University Health Center (UHC) and specifically the administrative and project-based needs of the Health Promotion and Wellness Services (HPWS), Care to Stop Violence (CARE) Faculty and Staff Assistance Program (FSAP), Occupational Health, Physical Therapy and Registration related services. Additionally, the Administrative Assistant would enhance the customer service experience of our patients, clients and visitors, serving those who visit the Health Center.

This is an in-person position that requires working at the front desk, greeting and directing the patients, clients and visitors.

Under general supervision, provides complex administrative support to an individual, office, department or program. Work requires comprehensive knowledge of the organization or program where assigned, skill in working with issues related to policy, procedures, and confidential matters, and involves considerable participation in the work of the supervisor. Incumbents exercise discretion and judgment with considerable consequence of error.

1. Edits, formats, and revises a variety of documents and materials created by others. Proofreads for grammatical, typographical and basic content errors.

2. Converts rough copy and drafts to final version quality reports, presentations, and documents. Includes incorporating edits from multiple reviewers, adding graphics and effects to presentations, and applying campus style guidelines.

3. Drafts and signs routine correspondence and replies to inquiries which do not require technical program knowledge.

4. Develops, implements, and maintains paper and electronic filing systems which meet department needs and satisfy requirements for retention and information security. Enters, updates, and retrieves information as needed. Creates reports as needed.

5. Researches, analyzes, and summarizes information and source materials for reports independently and communicates findings orally and in writing.

6. Receives and reads incoming correspondence and information. Summarizes and prioritizes review of correspondence. Screens out items to be handled personally and forwards remainder with necessary background material.

7. Receives and screens telephone calls and visitors. Independently handles procedural and substantive matters and inquiries which do not require technical knowledge or refers callers to others as appropriate.

8. Makes all necessary arrangements for travel and independently performs required administrative follow-up and recordkeeping.

9. Assists in preparing and administering department budget by updating accounts, and running periodic reports.

10. Acts as intermediary for supervisor, interacting with officials, staff at all levels and the public. Provides information requiring comprehensive knowledge of institutional policies, procedures, and special departmental issues.

11. Anticipates supervisor's course of action when absent and facilitates problem resolution. Interprets administrative decisions and policies to other staff and transmits directions and instructions based on authority delegated by the supervisor.

12. May provide guidance and instruction to other office support staff.

Physical Demands:
Usual demands of an office environment with some bending, stooping, and lifting less than 25 lbs. Potential exposure to communicable disease by virtue of working in a healthcare facility. This is an in-person position that requires working primarily in the office. Must be comfortable with having brief interactions with survivors of power-based violence (sexual and relationship violence).

Preferences:
Must be detail-oriented and able to work on multiple projects simultaneously; must have the ability to follow through and complete tasks with minimal supervision.
Excellent customer service and interpersonal skills are essential.
Excellent organizational and clerical skills.
Employees must be skilled in operating office equipment; in managing filing systems; in maintaining confidentiality and handling sensitive matters with discretion and tact; and in interacting with students, faculty, and staff at all levels in a courteous and efficient manner.
A high level of professionalism.
Must be able and willing to adapt to change quickly. Adaptability and willingness to learn new tasks and procedures.
Must be willing to learn Electronic Medical Records systems to assist with appointment scheduling.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.
Experience using social media and other communication platforms is desirable.

Minimum Qualifications

EDUCATION: High School Diploma or GED

Additional Job Details

Job Risks

Occupational Related Bloodborne Pathogen Exposure, Respiratory Protection

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPSA-UHC-Health Education Sum

Worker Sub-Type

Staff Regular

Salary Range

$46,736.00 - $56,083.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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