Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
Madrid Area

Your tasks

• Responsibilities
  Preventative & corrective maintenance of Kardex systems & solutions

  Complete jobs in a timely manner according to set quality standards

  Customer training (Operator, Health & Safety, Maintenance etc.)

  Generate leads

  Administrative management tasks (reporting, personal spare parts inventory, etc.)

  Provide remote diagnostics (via phone or remote connection)

  On-call service to customers

  PLC troubleshooting & diagnostics

  Basic Software troubleshooting

  Understand, promote and advise on Kardex Remstar products and services

  Main Accountabilities

  Adhere to local Health and safety regulations

  Positively represent the company with all external & internal stakeholders

  Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities

  Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture

  Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times

  Act as a trusted advisor

Your profile

• Training/Education
  • Good general standard of education
  • Mechanic/ Electronic / Electrical degree / training
  • CompTIA A+ of similar experience

  • Professional Experience

  • Experience in field customer service
  • Familiar with diagnostic methods
  • Basic computer skills
  • Technical / mechanical / electronic experience
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
  • Experience in industrial communication (Field bus, Ethernet, etc.)
  • Experience with onsite health and safety

  • Leadership/Other

  • Excellent communication skills
  • Customer oriented
  • Confident, strong assertive team player
  • Good interpersonal skills
  • Ambitious and looking for growth
  • Willingness to travel
  • Service minded

  • English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)

  • German/other languages are valued
  • Local language proficiency
  • Mechanic / Electronic Training
  • Familiar with diagnostic methods / Methodological skills
  • Basic computer skills
  • PLC troubleshooting
  • Electrical & Electronic troubleshooting
  • Basic software programming knowledge
  • Logistics knowledge/ experience is a plus
  • Ability to work at height
  • Willingness to travel
  • Car license