Job Description Summary

Organization's Summary Statement:

Under limited supervision, supervises and coordinates the work of others to accomplish daily operations. The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations. Works within the FM Customer Response Center (CRC) Communications Unit: assisting with outages and related communications; interaction and formal communications with customers, data management of the incident tracking module of FMS (this module assists in managing emergencies on campus) and delivering exceptional customer service.

Physical Demands:

Work is performed in an office environment. Employee is deemed Catastrophic/Essential – subject to a 24 hour/7-day week span of operation. May be required to report to work during emergencies or to respond remotely. The regular shift for this position will be Monday - Friday, from 3:00 pm – 11:30 pm., subject to change. Will also be responsible for being on call weekends as needed. This role is telework eligible.

Preferences:

Bachelor’s degree preferred. Six (6) years of general office supervision and facilities experience preferred. Call Center/Dispatch experience strongly desired. Experience in roles requiring time-sensitive crafting and distribution of written communication preferred.

Licenses/ Certifications:

N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: One (1) year of professional program, outreach, or event coordination experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of outreach and marketing strategies.
Knowledge of clerical and administrative procedures and systems such as filing and record-keeping.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Ability to multitask and prioritize assignments.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

VPA-FM-FBO-Customer Response Center

Worker Sub-Type

Staff Regular

Salary Range

$75,000.00 - $90,000.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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