Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate I to join our team, where you will be responsible for providing exceptional service and support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate trip coordination.

This role...

• Assist Transportation Providers with questions and concerns related to transportation services

• Schedule, modify, and cancel reservations as requested

• Obtain and document details of complaints and incidents

• Receive and document provider concerns accurately

• Ensure accurate trip data entry and maintenance

• Refer unresolved provider or member grievances to the appropriate department for further investigation and resolution

• Support trip corrections, mileage and cost adjustments, cancellations, and retro trips in accordance with company policies

• Answer Transportation Provider call lines and handle high call volumes professionally

• Attend required meetings and trainings

• Participate in additional projects and duties as assigned

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required

• Zero (0) plus years of experience

• Or equivalent combination of education and/or experience

• Strong verbal and written communication skills with a customer-focused approach

• Excellent active listening skills to understand and address customer needs

• Basic computer proficiency, including Microsoft Word, Excel, and Outlook

• Ability to work independently and as part of a team

• Ability to remain calm and composed under pressure while resolving customer issues

• Ability to manage high call volumes while maintaining professionalism and courtesy

• Strong attention to detail and organizational skills

• Demonstrated commitment to producing high-quality work

• Positive and enthusiastic attitude with a passion for delivering exceptional customer experiences

• Ability to quickly learn new technology and processes

• Ability to understand and follow complex instructions

• Ability to type accurately

Salary: $14.23-$18.00

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com