Date Opened: Monday, April 13, 2026 12:00 AM

Close Date: Monday, April 27, 2026 12:00 AM

Department: Innovation and Technology Department

Salary: $83,208.00 - $104,010.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Provides data management and analysis services to various city departments. Design and implement data, research and analytics projects that improve city services, inform decisions, and promote community engagement. Cultivates and advances the use of data and evidence to support collaborative problem-solving across the organization. Implement business process improvement projects related to data sharing across the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. 

• Provides data management and analytics services to departments. Transforms data into actionable information and knowledge for city departments.   

• Applies a broad range of analytic techniques and approaches to support collaborative problem-solving across the organization – e.g., data analysis, data visualization, dashboarding, querying, GIS, statistical analysis, business process modelling, program evaluation, behavioral science.  

• Promotes the City’s use of shared data and works with partners to strengthen the internal data community and promote the use of city data with community and external stakeholders. 

• Provides analytical and tactical support for research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization. 

• Designs and executes citywide special projects that combine data and processes into insights that improve decision-making ability. 

• Provides as-needed data analysis in support of special projects. Presents outcomes and insights through written reports and visual representations. 

• Coordinate and support program evaluation, outcome measurement, and performance management efforts across multiple disciplines. 

• Maintains and develops existing data products, dashboards, and map projects. 

• Performs related work as required. 

 

Knowledge of: 

• Software/technology that aid in data collection, analysis, and presentation (e.g., SQL, Python, Tableau, Excel, Power BI, SSRS, SPSS/SAS/R, ArcGIS, etc.) 

• Various source systems and data retrieval processes 

• Research design and basic statistical methods 

• Business process documentation 

• Municipal operations, departmental business needs and programs, and city strategy/community goals  

Skill in: 

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships  

• Performing a variety of duties, often changing from one task to another of a different nature 

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios 

Ability to: 

• Meet schedules and deadlines of the work 

• Understand and carry out oral and written directions 

• Accurately organize and maintain paper documents and electronic files 

• Communicate effectively, both orally and in writing 

• Interpret user groups’ needs and see path from idea to identifying project outcomes 

• Develop and implement tutorials and how-to documentation 

Minimum Job Qualifications:

• High School Graduate or Equivalent and five (5) years of related work experience

• Or

• 2 Year College Degree and Three (3) years of related work experience

•  OR

•  Bachelor's Level Degree and one (1) year of related work experience

•  OR

• or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.