Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a licensed nurse. May fulfill an expanded role by performing additional tasks and responsibilities as delegated by their department.

Job Description

Job Duties/Essential Functions

• Job Duties
  • Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
  • Provide safe and effective patient care under the supervision of the licensed nurse by performing tasks and support functions as delegated by department
  • Observe and communicate to the licensed nurse any changes in patient condition and pertinent information regarding the needs of the patient and/or significant others
  • Demonstrate effective and age-appropriate communication as well as the ability to understand the needs of the patient including non-verbal communication, fears, anxieties and language/cultural barriers
  • Assure patient privacy by knocking on doors, closing curtains and protecting patient information
  • Respond within scope of practice to emergencies and life-threatening conditions
  • Demonstrate support for changes in practice designed to improve performance.
  • Organize and prioritize daily work, taking into account the needs of patients, families and other health care workers
  • Maintain cleanliness and organization of patient rooms and department work areas
  • Assist in identifying quality improvement opportunities and demonstrate support for changes in practice designed to improve performance
  • Prioritize tasks, identify needs for changes in priorities and takes the initiative to recommend and implement changes in concert with their supervisor
  • Assist with obtaining preoperative documentation as required
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Hiawatha OSC

• Open unit daily
• Register patient upon admission to the unit
• Collect co-pays for visit
• Escort the patient to the appropriate pre-op room and assist with patient gowning and placement of monitoring device
• Relay messages via Vocera from OR, Pre-op, and Phase 2 to waiting families
• Escort families into consult rooms for surgeon or takes family to appropriate patient location in Pre-op or Phase 2
• Prepare charts for upcoming surgeries, verifies all necessary information is in EPIC (i.e. H&P, labs)
• Assist with surgery scheduling

Knowledge, Skills and Abilities

• Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
• Creates a welcoming environment for all healthcare team members, patients and families
• Demonstrates the ability to provide safe and effective patient care
• Must have the ability to remain focused in stressful situations and perform multiple tasks quickly
• Must have proficiency in computer systems, fax machines, filing systems, and telephone systems

Professional Experience

• Previous Patient Care Tech or Certified Nursing Assistant experience preferred
• Cash handling and medical terminology experience preferred

Education

• High School diploma or equivalent required
• In addition, must have ONE of the following: ­

• completion of a certified nurse assistant (CNA) program ­

• a minimum of 2 years in a baccalaureate program ­
• one year in an Associate Degree Nursing program ­
• comparable education, training and experience in the absence of successful completion of a Certified Nursing Assistant program

Licensure, Certification, Registration

• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.