For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Schedule:

5 day / 40 hours including weekends. Saturday thru Wednesday or Wednesday thru Sunday. 8am-4pm Pacific Time.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Respond to prospective client inquiries, via phone, chat, or web form and ensure they receive the information they need in order to move forward with our services.

• Track activity effectively and complete all steps of successful intake to assessment conversation

• Outbound sales calls to previously contacted clients and leads with goal to assist with answering remaining questions and move client to intake completion and assessment conversations

• Answer inbound calls inquiring about start of home care for selves or loved ones

• Provide information to inbound and outbound callers through exceptional customer service and proficient communication coupled with the ability to overcome objections and provide features and benefits of TheKey services

• Schedule in-person assessments with a qualified care manager to move clients forward to start of care

• Communicate effectively within the local management team to ensure relevant lead information provided is meeting requirements and is communicated in an effective and timely manner to complete assessment conversations

• Other duties as assigned 

Required Skills, Education and Certifications:

• Previous experience with intake/inside sales role, healthcare preferred

• Actively listen and ask relevant follow-up questions

• Assess information quickly, make recommendations, and find solutions

• Problem solve to overcome obstacles

• Excellent written and verbal communication skills

• Self-Motivated; seeks feedback to improve

• Ability to make and take a volume of phone calls as well as email, text, chats, etc

• Time management, organization, follow-up, and multi-task skills

Physical Requirements:

• Ability to lift and carry up to 15-20 pounds

• Ability to sit, stand and walk for prolonged period of time throughout the work day

• Ability to use standard office equipment

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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