About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Director, Client Implementation & Solution Onboarding is a high-impact leadership role responsible for delivering and continuously optimizing Virtix Health’s end-to-end solutions. This role sits at the intersection solution design, implementation, and client success to ensure every client interaction builds trust, delivers value, and sets the foundation for long-term partnership. As the central point of accountability, the Director leads design of scalable solutions, oversees seamless implementations, and ensures payer / provider clients achieve rapid time-to-value and operational success with Virtix Health’s platform and services. Reporting to the Senior Director, Solution Architecture, this leader will drive standardization, elevate the implementation experience, and build a repeatable, scalable function that acts as a strategic growth engine. The Director will lead a growing team and play a critical role in accelerating revenue, enhancing client satisfaction, and supporting the continued expansion of Virtix Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Location: Remote with US Only

Travel Required: 5-10%

Duties and Responsibilities:

Program Leadership & Execution

• Own the end-to-end implementation lifecycle for new payer / provider clients and expansion initiatives, encompassing service delivery, platform integration, and onboarding.
• Lead cross-functional project teams (Product, Operations, IT, Compliance, Reporting) to ensure execution against defined goals, with adherence to timelines, budgets, and scope.
• Drive timely, high-quality completion of onboarding activities by leading platform integrations and service configurations via alignment, transparency, and executional excellence.
• Develop and deliver tailored solution collateral, architecture diagrams, and data-driven presentations that clearly communicate Virtix Health’s value proposition and differentiation.

Standardization & Process Optimization

• Create and maintain standardized playbooks, solution frameworks, project templates, and communication protocols to ensure consistency and scalability across all implementations.
• Define and track key performance indicators (KPIs) such as speed to delivery, speed to revenue, client satisfaction, and issue resolution rates.
• Foster a culture of continuous improvement by integrating client feedback, operational insights, and data analytics into ongoing enhancements of implementation practices.

Client Engagement & Leadership

• Act as trusted solutions partner for payer / provider clients, aligning expectations and contractual commitments.
• Translate contractual arrangements into actionable, tactical execution plans, driving clear communication and accountability across client and internal teams.
• Foster a high-performing, client-centric culture of collaboration and executional rigor while proactively identifying, mitigating, and escalating risks.
• Translate client needs into solution designs, leveraging deep payer / provider operational expertise.

• Provide strategic leadership and day-to-day direction for a growing Implementation team.

The Value You’ll Bring to Virtix Health
Implementation represents a pivotal moment in the client lifecycle and is thereby a critical opportunity to establish trust, demonstrate value, and differentiate Virtix Health in a competitive healthcare landscape. The Director, Client Implementation & Solution Onboarding is tasked with transforming the moment into a strategic advantage by delivering projects that are fast, seamless, and scalable. This leader shapes the client experience by accelerating time-to-value and ensuring that every new relationship begins with clarity, confidence, and excellence. By designing and operationalizing a repeatable, best-in-class onboarding process, the Director will directly influence solution delivery and client retention, revenue acceleration, and long-term success to position Virtix Health as the partner of choice for payer / provider organizations.

Do you have what it takes:

• Minimum of 5 years progressive leadership experience in implementation, client delivery, or program management, preferably within a healthcare payer / provider or technology/vendor environment.
• Deep expertise in payer / provider operations, including familiarity with key regulatory frameworks (e.g., CMS, HHS, NCQA, OIG) and emerging value-based care delivery models.
• Proven ability to lead and influence cross-functional teams and stakeholders.
• Exceptional client-facing skills and executive presence with a track record of building trust, managing expectations, and guiding clients through complex solution deployments with clarity and confidence.
• Strong knowledge of project management principles and tools (i.e. Smartsheet, Agile).
• Demonstrated ability to leverage data analysis and business intelligence to inform solution design, optimize delivery, and drive measurable outcomes.

• Proven track record of driving process improvement, standardization, and scalability.
• Experience managing multiple concurrent projects in a high-growth, fast-paced setting.

Education:

• Bachelor’s degree in business, Health Administration, Information Systems, or a related field required
• PMP, Six Sigma, or similar certification preferred (may be required to obtain within first year of role)

​Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time)
• Subject to inside environmental conditions
• Travel for this position will likely be up to 50%

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.