About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Manager, Client Implementation plays a critical role in delivering seamless, high-quality onboarding experiences for Virtix Health’s payer and provider clients. Reporting to the Director of Client Implementation & Solution Onboarding, this role is responsible for managing the day-to-day execution of client implementations, coordinating cross-functional teams, and ensuring timely, accurate delivery of platform and service configurations. The Manager will serve as a key client-facing leader, translating solution designs into actionable plans and driving operational excellence throughout the onboarding lifecycle. This role is ideal for a hands-on, detail-oriented leader who thrives in a fast-paced, client-centric environment and is passionate about improving healthcare delivery through technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Location: Remote within US Only

Travel Required: 5-10%

The Manager, Client Implementation plays a critical role in delivering seamless, high-quality onboarding experiences for Virtix Health’s payer and provider clients. Reporting to the Director of Client Implementation & Solution Onboarding, this role is responsible for managing the day-to-day execution of client implementations, coordinating cross-functional teams, and ensuring timely, accurate delivery of platform and service configurations. The Manager will serve as a key client-facing leader, translating solution designs into actionable plans and driving operational excellence throughout the onboarding lifecycle. This role is ideal for a hands-on, detail-oriented leader who thrives in a fast-paced, client-centric environment and is passionate about improving healthcare delivery through technology.

Duties and Responsibilities:

Implementation Execution

• Manage the full implementation lifecycle for assigned clients, including onboarding, platform configuration, and service activation
• Coordinate cross-functional teams (Product, IT, Operations, Reporting) to ensure alignment and timely delivery of project milestones
• Track and manage project plans, timelines, and deliverables, proactively identifying and resolving risks
• Support the development and delivery of client-facing documentation, including solution overviews, integration guides, and onboarding materials

Client Engagement

• Serve as the primary point of contact for clients during implementation, ensuring clear communication, expectation alignment, and high satisfaction
• Translate client requirements into executable tasks, collaborating with internal teams to ensure accurate and timely delivery
• Build strong relationships with client stakeholders, acting as a trusted advisor and advocate throughout the onboarding process

Process Improvement & Standardization

• Contribute to development and refinement of implementation playbook and templates
• Identify opportunities to streamline workflows, improve quality, and enhance the client experience
• Capture and share client feedback to inform continuous improvement of implementation processes

Team Collaboration & Leadership

• Collaborate closely with the Director to escalate issues, share insights, and support strategic initiatives
• Foster a culture of accountability, collaboration, and client-first thinking

The Value You’ll Bring to Virtix Health
As a frontline leader in the implementation process, the Manager, Client Implementation ensures that every client launch is smooth, timely, and impactful. Your ability to manage complexity, communicate clearly, and execute with precision will directly influence client satisfaction, retention, and long-term success. By delivering exceptional onboarding experiences, you’ll help position Virtix Health as a trusted partner in transforming payer and provider operations.

Job Requirements

• 3+ years of experience in client implementation, project management, or client delivery, preferably in healthcare or health tech
• Strong understanding of payer / provider operations and healthcare data workflows
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent communication and interpersonal skills, with a client-first mindset
• Proficiency with project management tools (e.g., Smartsheet, Jira, Gantt charts)
• Strong organizational skills and attention to detail
• Experience working cross-functionally with technical and non-technical teams

Education

• Bachelor’s degree in Business, Health Administration, Information Systems, or a related field preferred
• PMP or similar certification is a plus

Physical Demands and Work Environment

• Sedentary work (i.e. sitting for long periods of time)
• Subject to inside environmental conditions
• Travel for this position will likely be up to 5-10%

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.