GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Physician Services

Overview of Position:

Provides training for designated area(s), including end-user training, training materials and curriculum development, documentation and tracking. Will work closely with and provide some direction and advice on activities to IT Education Consultants.

ESSENTIAL DUTIES
1.    Creates and provides training for smart phrases, smart texts, and physician documentation templates.
2.    Develops, supports and maintains training curriculum and materials.
3.    Builds training environments for designated module(s).
4.    Conducts general overviews of the system in front of various levels of the organization.
5.    Participates in workflow validation sessions as well as build for designated module(s).
6.    Coordinates and modifies appropriate level of training for each user.
7.    Trains super-users as needed.
8.    Assists with scenario based training.
9.    Develops training strategy and continuing education plan.
10.    Conducts Epic demonstrations during pilots, dress rehearsals.
11.    Develops tip sheets for users.
12.    Ensures deliverables are approved by the appropriate users and are completed in accordance with the plan.
13.    Works with Project Manager to establish and enforce work assignments.
14.    Escalates issues immediately to manager that cannot be resolved by the assigned work group.
15.    May perform end-user training.
16.    Participates in the development of Policies and Procedures for area(s) of responsibility.

QUALIFICATIONS
1.    BSN and current Ohio RN License .
2.    Must have epic implementation experience with some prior training or certification in epic.
3.    Knowledge of work flows and clinical processes within a physician practice setting.
4.    Ability to work in a matrix reporting relationship.
5.    Strong organizational skills with ability to deal with a number of tasks simultaneously, with strong attention to detail
6.    Excellent listening, verbal and written communication skills.
7.    Experience with presentation software tools and multi-media training modalities.  Ability to comfortably present information in front of large groups.
8.    Comfortable interacting with various levels of leadership.
9.    Knowledge of basic workstation functionality and ability to troubleshoot basic workstation issues.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Input and review data through a personal computer (PC)
2.    Read, write and utilize manual and computerized systems and documentation
3.    Collect data, interpret findings, set priorities and carry out established plans.
4.    Regularly lift and/or move 25 lbs.
5.    Occasionally climb, balance, stoop, kneel, crouch or crawl.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.