• Strategic Leadership & Transformation – Develop and execute a global lifecycle service strategy that shifts the organization from reactive support to a high‑margin, recurring‑revenue business with clear modernization and digital service roadmaps.

• Full P&L Ownership & Growth – Own the business unit’s financial performance while driving revenue through contracts, parts, retrofits, and upgrades, and improving margins via optimized service models and pricing strategies.

• Operational Excellence – Lead global field service, support, logistics, and customer success functions while standardizing processes, strengthening safety/compliance, and improving key performance metrics such as uptime and MTTR.

• Customer & Commercial Leadership – Build strong executive-level customer relationships, support sales in securing long‑term service agreements, enhance customer retention/NPS, and ensure lifecycle pull‑through in new system sales.

• Technology, Innovation & Talent Development – Advance digital service capabilities (IoT, predictive analytics, AI diagnostics), modernize legacy systems, collaborate on design‑for‑serviceability, and develop a high‑performing global service organization with strong leadership pipelines.

#Intralogistics #Warehousing #automation #robotics

Leadership responsability:

• Performance Management – driving accountability and results through feedback and coaching

• Intent-Based Leadership – empowering teams to fully engage and deliver their best

• Cultural Diversity – building strong, collaborative, and diverse global teams

• Strategic Agility & Vision – anticipating trends and aligning business priorities

• Innovative Thinking – fostering fresh ideas and continuous improvement.

• Business Results Orientation – understanding customers, markets, and competition

You like to learn more about the Kardex leadership model? See on youtube: David Marquet Inno-Versity Presents: Greatness by David Marquet - YouTube

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