The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
 

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Operations Support Analyst is a member of the Healogics Product Solutions team, who works closely with outside partners and/or vendors and staff throughout the organization. The duties and responsibilities of the Operations Support Analyst are analysing order placement trends and collaborating with the Healogics At Home and iSupply teams with areas of opportunity. Create internal and external reporting for key stakeholders. Communicates with key stakeholders in overall sales and comfortability in the services provided to streamline patient care and clinical documentation efficiencies. The Operations Support Analyst, contributes directly and indirectly to the Healogics Key Results of Grow the Business and delivering an Exceptional Patient Experience. The Operations Support Analyst will understand and fully support the mission, vision and value statements of Healogics, LLC.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:  ​

• Become familiar with aspects of wound care center operations relevant to supporting patient care through the WoundQ program by attending internal meetings and understanding program metrics.

• Completes clerical duties including answering phones, taking messages, responding to emails, communicating information back to partner/vendor, and collaborating with fellow team members

• Promote and track quality efficiencies through proactive center care team engagement including but not limited to: order placement, training, and service barriers as needed

• Organize center feedback regarding barriers within the Center including competitors and internal workflow challenges for program consultant’s review

• Utilize reporting and trends to determine opportunities to enhance patient care with assigned program consultant

• Become champions of new value-add WoundQ service programs including but not limited to advanced wound dressing (AWD), negative pressure therapy wound therapy (NPWT) , Cellular Tissue Products (CTP) and Lymphedema (Lympha) service lines by utilizing existing programs to full potential in compliance with Healogics reimbursement advice policies

• Collaborates with national providers to ensure product solution efficiencies for center staff and patients is upheld with urgency

• Performs other duties as required

Required Education, Experience and Credentials:

• High school diploma or equivalent qualification preferred

• A minimum of 2+ years’ experience in a similar role in a healthcare setting

• Administration processes understanding preferred but not required

• DME experience preferred

Required Knowledge, Skills and Abilities:

• Working knowledge of DME preferred but not required

• Proficient in information management programs and MS Office (Excel, Word, PowerPoint, Outlook)

• Outstanding communication and interpersonal abilities

• Be engaged in a compliant manner, including adherence to the Healogics Code of Conduct and Ethics and Vendor Code of Conduct

• Strong attention to detail with excellent organizational skills

• Strong level of confidentiality due to sensitivity of materials and information handled.

• Ability to work independently and be self-directed and flexible

• Ability to prioritize

• Ability to perform functions with minimal supervision

• Ability to work at a high-volume level of accuracy