GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Medical Staff Services/Credentialing

Overview of Position:

Under limited supervision responsible for the organized medical staff and its committees, service lines and/or departments to ensure compliance with medical staff governing documents and state and federal requirements and applicable accreditation standards. Represents administrative issues successfully to influence collaboration between physicians and hospital management. Manages communications of the organized medical staff. Collaborates with the Credentials Verification Office (CVO) to implement efficient, effective policies and criteria governing credentialing and medical staff operations.

ESSENTIAL DUTIES
1.    Provides assistance and support to the Medical Staff leaders to promote complete, standardized, and efficient processes that meet the Bylaws, Rules & Regulations and Manuals of the Medical Staff, HFAP Standards, and federal, state, and governmental regulations.
2.     Reviews CVO completed applications in a timely manner according to Department guidelines outlined in the Bylaws and Medical Staff policies and updates Director and Manager of any discrepancies and/or deficiencies.
3.    Responsible for all aspects of medical staff meetings including preparation, minutes, agendas, follow up, etc. Completes minutes within five working days of the meeting. Communicates information from meetings with others in the department, as needed.
4.    Ensures follow-up, email communication, documents, and letters are timely completed and electronic databases are updated with results of meetings (including, but not limited to, appointment letters, entering privileges, entering FPPE, etc.), and, if necessary, forwards them to appropriate medical staff members, committees, hospital staff, or Board of Directors, as applicable.
5.    Prepares necessary reports regarding new and reappointment applicants which are forwarded to department chairs, Medical Staff committees and to the Board of Directors for review and action.
6.    Oversees all aspects of the credentialing database for completeness and accuracy.  Maintains documentation for accreditation survey.
7.    Oversees, develops, and maintains statistics for all currently approved practitioners to be used for continuous credentialing purposes and statistical data needed for appropriate in-house departments.
8.    Improves professional growth and knowledge of job to maintain efficiency and effectiveness of the CVO.  Belongs to professional organizations (NAMSS, OAMSS), attends local and national seminars approved by HFAP and other organizations, and subscribes to and reads journals and publications addressing credentialing management activities.
9.    Remains current on Medical Staff Bylaws, credentials activities, Medical Staff forms, and HFAP guidelines addressing Medical Staff and credentialing issues.
10.    Remains current and knowledgeable on legal requirements and on state and federal laws for reporting requirements as outlined in Medical Staff Bylaws and Medical Staff policies.
11.    Provides oversight of medical staff policy development and revisions.
12.    Oversees a variety of projects assigned by the director. 
13.    Performs other functions as assigned.
14.    Oversees and assists in the development or revision of delineation of privilege forms including content, criteria, requirements, FPPE, etc. and coordinates with Department and/or Service Line Chairs, Medical Staff Leadership, and Department Director and Manager. 
15.    Oversees and assists in all practitioner onboarding needs including, but not limited to parking pass, badge, tracking/completion of onboarding orientation, email notifications, etc. 
16.    Processes all Leave of Absence and temporary privilege requests, ensures the request meets GHS medical staff criteria per the Bylaws and medical staff policies, communicates the request to medical staff leadership, receives approvals for the request, and processes approved requests per policy. 
17.    Responds to requests regarding membership and/or privileges.
18.    Oversees and maintains all aspects of students, residents, and/or volunteers (including, but not limited, to contracts, online portal, approval, hotels, invoices, etc.).

QUALIFICATIONS
1.    Associates degree or three (3) years office, health care or other relevant experience required.
2.    Excellent communication skills involving speaking to groups of people.  
3.    In depth knowledge and understanding of local, state, and federal rules and requirements related to employment.
4.    Excellent interpersonal, decision-making, analytical facilitation, conflict resolution and investigative skills.
5.    Demonstrated excellence with listening, verbal and written communication skills.
6.    Ability to provide outstanding customer service and maintain a high degree of confidentiality. 
7.    Ability to work independently and under pressure in a complex and changing working environment.
8.    Excellent computer skills and knowledge of computer software, including programs such as Word, Excel, PowerPoint, etc. 

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

1.    Works in an office environment.
2.    Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity.  Individual bends, reaches, pushes and pulls file drawers to file records and reports.
3.    Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
4.    Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.