GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Inpatient Care Management

Overview of Position:

The care management associate works under the direction of department leadership to provide administrative and patient facing support for care management processes. The associate can perform tasks identified by the care management team for discharge planning and care coordination support. This position does not provide any support that requires professional intervention. Provides back up to the department assistant by handling correspondence, maintaining files, acting as a receptionist, screening telephone calls, opening and routing mail to appropriate personnel within department and compiles departmental monthly reports. Performs scheduling of staff and payroll for department.

ESSENTIAL DUTIES

1.    Completes tasks related to discharge planning such as transfer of patients to post-acute facilities including:
a.    Communication with the patient and family regarding choice of nursing facilities.
b.    Communication with facility related to bed availability, including use of care management facility communication within EPIC.
c.    Sharing of internal referral information electronically or via fax.
d.    Assuring transfer of documentation/ medical record complete.
e.    Arranging transportation, confirmation of arrangements, and communication with families regarding transfer arrangements.
f.    Maintaining and managing awareness of post-acute settings, such as skilled nursing facilities, home care agencies, infusion services, durable medical equipment services, hospice, acute rehab, and long-term care facilities. 
g.    Demonstrating independence and proactive initiation of duties related to transfer of patients described above. 
2.    Provides patient and/or family with second important message letters, as directed by care management staff.
3.    Secures requested information for the healthcare team, patient, and/or family. This could include prescription availability, insurance requirements, and community resources. 
4.    Supports the inpatient care management staff in tasks related to care coordination and/or discharge planning. 
5.    Assists with data collection.
6.    Keeps team members updated with progress of assigned tasks. Escalates issues to care manager, social worker, or leadership staff in timely manner. 
7.    Maintains and adjusts department schedule to enhance the performance of the department. 
8.    Documents accurately and thoroughly all transactions during the shift, according to department policy. 
9.    Independently prepares reports and drafts correspondence involving synthesizing information, writing text and preparing final communications for distribution with a 98% error free result.
10.    Completes and processes necessary paperwork according to procedures with a 98% accuracy rate.  This includes preparing/distributing reports, depart goals/report card, correspondence, memoranda, and meeting agendas/minutes. . 
11.    Maintains an effective system for storing, filing and retrieving correspondence and reports to enhance efficiency.  
12.    Demonstrates proficiency and maintains an understanding of tools and resources used to complete work in a timely manner.
13.    Independently prioritizes work to complete assignments within established time frames.
14.    Performs background investigation into problem situations and supplies information to other staff and manager for further action.  Follow-up and tracks problem until resolution has occurred. 
15.    Identifies opportunities to automate or streamline department or job-specific processes or procedures.  
16.    Assist with customer service issues for all department staff. 
17.     Verifies and submits payroll accurately and timely.

QUALIFICATIONS

1.    Associates degree in a health-related field or Social Worker Assistant preferred.
2.    Prior experience of 2 years in a support-related position required.
3.    One year of related work in a healthcare environment preferred.  
4.    Sound knowledge of basic medical terminology preferred.
5.    Solid verbal communication skills are needed to assist in speaking with the patient regarding nursing home placements and choice.
6.    Solid written communication skills are needed to assist in the preparation of reports and correspondence. 
7.    Basic math skills to perform operations including multiplication, division, calculating simple ratios and/or proportions.   
8.    Solid computer operations skills and sound working knowledge of basic office software products for word processing, graphic presentations, spreadsheet production and/or database operations. 
9.    Flexibility in handling changing work priorities and dealing with multiple priorities simultaneously.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Must have excellent written and verbal communication skills as well as the ability to observe, access, guide and evaluate others.  
2.    Must be able to hear, speak, see and to coordinate motor skills.
3.    Must be able to climb, lift 25 pounds, stoop and bend.  
4.    Ability to collect data, interpret findings, set priorities and carry out established plan.  
5.    Ability to read, write and utilize manual and computerized systems of documentation. 
6.    Must read a significant amount of information in a relatively short period of time.  

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.