Under minimal supervision, coordinates office operations and performs a variety of complex administrative management activities in support of Volunteer Services and customer service excellence, including the supervision of volunteers. Responsible for assigned projects involving internal and external coordination of people and materials.

Education:
Bachelor’s degree or equivalent experience
Licensures/Certifications:
N/A
Experience:
Requires 1 to 3 years in an administrative role
Supervisory experience preferred
Skills:
• Skill in oral and written communication
• Skill in effective problem-solving; ability to manage projects; skill in exercising initiative, develop and maintain collaborative relationships, and balancing multiple priorities while being flexible to react to changing needs.
• Interpersonal skills necessary in order to communicate effectively and courteously with a diverse group of internal and external callers and visitors. Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.
• Ability to organize, manage and direct work flow of work staff.
• Skill in using computer applications applicable to the department as well as database, spreadsheet and word processing tools.
• General knowledge of data analysis and interpretation
• Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.
• Able to work a flexible schedule, including evenings and weekends

Principal Duties and Responsibilities:
• Assists with recruitment, training, and retention of volunteers. Schedules or assists with potential volunteer interviews and helps coordinates the new volunteer orientation. Additionally, assists with the ongoing management of volunteers.
• Coordinates volunteer referrals and assignments as requested for all RCC Teams, Home Care Teams, Gilchrist Kids, We Honor Veterans, and all IPU’s. Facilitates communication between volunteers, staff and patient/families.
• Performs continuous audits of both volunteer personnel and patient records to ensure compliance is appropriate, up to date, and robust.
• Coordinates and trains clerical volunteers to ensure the appropriateness of the job responsibility.
• Manages and audits volunteers within the Volgistics database program.
• Maintain compliance data and accurate record keeping for the regulatory
• 5% Requirement of all volunteer hours.
• Manage, perform and/or assist with annual supervisory visits with volunteers
• Provides administrative support to the volunteer recognition
programs.
• Provides administrative support to Manager of Volunteer Services.
• Maintains compliance with patient EMR as related to volunteer assignments and documentation
• Assist in coordinating all volunteer support programs such as; twice annually ½ day volunteer retreat. And other educational events to ensure volunteers meet
• Their annual in-service requirement.
• Assist in coordinating with manager and colleagues new and innovative programs
• For appropriate use of volunteers to enhance what Gilchrist Services provides

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$51,632.76 - $80,030.78

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.