• Welcome and greet all guests with a smile as they enter retail locations 

• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs 

• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products 

• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling 

• Resolve guest concerns in a courteous and prompt manner 

• Promptly communicate potential issues or complaints to retail or park leadership, as needed 

• Operate all POS equipment accurately to finalize all purchases 

• Ensure merchandise is well stocked, organized, and presentable 

• Refold or rehang clothing items as necessary 

• Ensure the retail locations are clean and safe for our guests 

• Operate mobile retail carts, when applicable 

• Ensure that the retail space is free of tripping hazards or any other threats that could potentially injure a guest or another Host  

• All other duties assigned by leadership 

Education & Experience:  

• No education required 

• Previous work experience is not required 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements: 

• Must be at least 14 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Ability to positively engage with guests to promote sales and customer satisfaction 

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus 

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

Working Conditions: 

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Some exposure to dust and chemical cleaning agents