JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

OVERVIEW OF JOB

The Risk Operations Supervisor plans, organizes, directs and implements strategies for the city’s Risk Management program. Provides technical supervision and direction over the administration and disposition of worker's compensation and multi-line liability claims.

PRIMARY DUTIES & RESPONSIBILITIES

• Establishes short- and long-term divisional priorities, goals and objectives with the Senior Risk Manager.

• Supervises workers’ compensation adjusters, provides guidance on complex claims, evaluates and recommends how to resolve indemnity claims, including settlement positions. Reviews, evaluates and recommends acceptance or protest of workers' compensation claims.
• Supervises multi-line claims adjusters who handle general and auto liability, auto physical damage, and property claims. Reviews and evaluates multi-line claims and recommends resolution/settlement or denial of claims.
• Works with insurance carriers to obtain reimbursement for covered claims above the self-insured retention.
• Assists the multi-line adjusters with bodily injury settlement negotiations and evaluations to present to management.
• Generates reports from the Risk Management Information System as requested by management and other departments;
• Provides claims data at the request of various state agencies, including statutory required reports to the Division of Workers’ Compensation.
• Presents risk management training to new employees and current supervisors, including on-the-job injury procedures.  
• Selects, trains, evaluates and monitors performance of staff.
• Coordinates with in-house and outside legal counsel on litigation matters and updates insurance carriers as needed.
• Presents recommended settlement amounts to the Senior Risk Manager and City Attorney’s office.
• Monitors legislative and judicial actions affecting risk management operations
• Performs additional duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• Bachelor's degree in business or public administration, risk management, insurance or a related field.

Experience: 

• At least 5  years progressively responsible risk management or claims experience
• At least 2 years supervisory experience with at least 2 years managerial experience.

Licenses and Certifications Required: 

• Valid Colorado Drivers’ license

Preferred Qualifications:

• Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Chartered Property Casualty Underwriter (CPCU) are preferred.

Knowledge:

• Knowledge of applicable state to workers' compensation laws and division rules.
• Knowledge of the Colorado Governmental Immunity Act and the principles of public entity liability and  
• Understands best practices handling practices in handling worker's compensation and multi-line claims.
• Understands applicable federal and state laws and regulations.

Skills: 

• Strong interpersonal communication and presentation skills,.
• Excellent writing and negotiation skills
• Critical thinking and problem solving
• Analytical and managerial skills

Abilities: 

• Ability to manage a highly skilled professional staff
• Ability to mentor and develop future leaders
• Ability to build strong work teams
• Ability to establish and maintain effective, positive relationships with employees, citizens, attorneys and City management;
• Capable of working effectively under stressful conditions with minimal supervision
• Ability to handle sensitive situations with tact and diplomacy;
• Ability to communicate effectively both orally and in writing;

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Mostly sedentary physical work requiring ability to lift a maximum of 10 pounds
• Occasional lifting, carrying, walking and standing;
• Must have clear speech communication and hearing to communicate with employees and citizens;
• Must have good vision for data analysis and preparation
• Hand/eye coordination for operation of computer keyboard and motor vehicle

Work Environment:

• Works in a clean, comfortable environment.
• On occasion, may be required to conduct on-site visits outdoors or in industrial settings

Equipment Used:

• Standard business and professional tools and equipment.
• Cell phone

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.