• Welcome guests to the park in a warm and friendly manner. 

• Courteously assist guests with questions and complaints 

• Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have 

• Sell and collect tickets and season passes. 

• Utilize Point of Sale (POS) equipment to accurately record financial transactions 

• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry 

• Issues any additional materials, promotions, or souvenirs to each pass holder as they enter 

• Check guests’ bags to ensure no prohibited items are brought into the park 

• Monitor all guests exiting and re-entering the park 

• Monitor all park communication including incoming calls and radio traffic 

• Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests 

• Replenish Park maps while maintaining a clean work area 

• Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.) 

• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests. 

• Assist in other departments as needed 

• All other duties assigned by leadership  

Education & Experience: 

• No education requirements for this role 

• Previous related work experience in a similar role a plus but not required 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements: 

• Must be at least 16 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more 

Working Conditions: 

• Subject to frequent exposure to outdoor areas of the park 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to frequent interruptions and requests that may require reprioritization of activities