• Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park 

• Maintain a courteous and professional demeanor while interacting with guests during the screening process 

• Monitor and report any suspicious activity or security breaches to the appropriate authorities 

• Assist in emergency situations by following established protocols and providing clear instructions to guests and staff 

• Address and resolve any guest concerns or issues related to security in a calm and efficient manner 

• Collaborate with other security team members to ensure a coordinated and effective response to incidents 

• Maintain accurate records of incidents, security checks, and any items confiscated during the screening process 

• Prepare detailed reports as required by park management 

• Work closely with other security personnel and other park team members to ensure a safe and enjoyable environment for all guests 

• Participate in regular training sessions to stay current on security protocols and procedures 

• Provide excellent customer service by assisting guests with directions, information, and any other needs they may have 

• Uphold the park's standards of hospitality and ensure a positive experience for all visitors 

• All other duties assigned by leadership 

Education and Experience: 

• High School diploma, GED, or equivalent 

• College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered 

• 1+ year of previous security or related experience highly desired 

Language:  

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements: 

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from your scheduled shift 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Ability to comprehend and carry out verbal and written instructions 

• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations 

• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs 

• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner 

• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices 

• Ability to professionally and calmly deal with stressful and/or tense situations 

• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations 

Physical Requirements: 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces. 

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more 

• Must have good visual acuity, night vision, and peripheral vision. 

• Ability to see details of objects that are more than a few feet away 

Working Conditions: 

• This role is predominantly based in an outdoor park setting with some exposure to indoor environments 

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to a variety of stressful emergency situations involving people or property 

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments