The USAA Specialist is responsible for managing multiple work queues and live spreadsheets to fulfill requests from both Copart and USAA. This role requires strong attention to detail, organization, and the ability to handle tasks with financial impact accurately and efficiently. 

Key Responsibilities: 

• · Manage multiple queues and spreadsheets to process requests from Copart and USAA 

• · Research, retrieve, upload, and request required documentation 

• · Respond to emails in a timely and professional manner 

• · Maintain and continuously update a live spreadsheet throughout the day 

• · Communicate with yard management to provide updates and resolve issues 

• · Make outbound calls to yards and adjusters as needed 

• · Handle sensitive actions that may have financial impact and require careful attention 

• Work Environment: 

• · This position is currently remote 

• · In the future, USAA may require in-office visits or extended in-office work as business needs change 

• Requirements: 

• · Must be able to pass background checks for both Copart and USAA 

• · Any prior employment with USAA (including temporary roles) must have ended in good standing 

• · Meet all requirements of USAA to be granted permission to work within their systems. 

• · Proficiency with Microsoft Office applications, especially Excel, Word, and Teams 

• Schedule: 

• · Monday through Friday 

• · 9:00 AM – 6:00 PM (Arizona Time)