Overview

Jackson Physician Search is a leader in the permanent recruitment of physicians and advanced practice providers to hospitals and health systems across the United States. We have been recognized for our track record of results built on our clients’ trust in the talent of our team and the transparency of our process and fee structure. Joining our team means you’ll be working with our clients to continue our mission of bringing physicians and healthcare organizations together to improve the lives of patients, families, and communities. As one of Modern Healthcare’s Best Places to Work in Healthcare, we attract and retain the most talented and motivated recruitment professionals in the industry. Jackson Physician Search is part of the growing family of Jackson Healthcare companies.

Our Values:

• Others First- Others Before Self
• Wisdom- Do the Wise Thing
• Growth- Keep Getting Better

We are seeking a senior leader to own and evolve our Salesforce strategy, architecture, and execution. This role will serve as the connective tissue between our business and our technology - translating how we operate into scalable, efficient, and data-driven systems. This is not a traditional IT role. This leader will operate at both a strategic and tactical level, defining our long-term roadmap while also rolling up their sleeves to build, configure, and optimize within Salesforce. Equally important, this role will drive change management and adoption, ensuring that the systems we build are not only implemented but consistently used to improve performance across the organization.

Essential Functions & Basic Duties:

1. Salesforce Strategy & Architecture

• Define and own the Salesforce roadmap aligned to company strategy and growth objectives

• Design scalable architecture across business development, recruiting, and operations workflows

• Establish and maintain data models, system structure, and governance standards

• Evaluate and lead build vs. buy decisions, integrations, and platform enhancements

• Ensure system performance, scalability, and long-term sustainability

2. Business Process Translation & Optimization

• Partner with business leaders to translate workflows into clear, scalable system solutions

• Lead discovery sessions to define and refine:

  • Pipeline stages and stage advancement criteria

  • Workflow standardization across regions

  • Conversion tracking and reporting logic

• Identify inefficiencies and redesign processes to improve productivity, data quality, and outcomes

• Ensure alignment between business processes, system workflows, and reporting outputs

3. Change Management & Adoption (Core Pillar)

• Own end-to-end change management for all system and process initiatives

• Translate system changes into clear, role-specific expectations for end users

• Drive adoption of standardized workflows, data entry requirements, and system usage

• Partner with leadership to reinforce accountability and behavioral change

• Develop and execute training, communication, and enablement strategies

• Monitor adoption, data quality, and process adherence—intervening where gaps exist

• Ensure leaders are coaching to the system and using it to drive performance

4. Hands-On Salesforce Execution

• Lead and directly contribute to Salesforce configuration and administration, including:

  • Objects, fields, page layouts

  • Flows, automation, and validation rules

  • Reporting and dashboards

• Build and test solutions, including prototypes and iterative improvements

• Manage releases, QA, and ongoing system enhancements

• Support integrations and ensure data integrity across systems

5. Cross-Functional Leadership & Alignment

• Serve as a strategic partner to Business Development, Recruiting, Operations, and Finance leadership

• Facilitate alignment across regions to drive consistency in how we operate

• Act as a thought partner to leadership on how systems can improve performance and decision-making

• Lead through influence—driving clarity, alignment, and accountability

6. Continuous Improvement & Innovation

• Regularly assess system performance, usage, and effectiveness

• Identify opportunities to improve conversion rates, reduce inefficiencies, and enhance visibility

• Introduce automation, AI, and predictive capabilities as data maturity improves

• Stay current on Salesforce capabilities and emerging technologies

What Success Looks Like (First 12 Months)

• Clear, standardized workflows and stage definitions adopted across the organization

• Measurable improvement in data quality, system adoption, and reporting accuracy

• Increased visibility into pipeline, conversion rates, and forecasting

• Reduction in workflow inefficiencies and manual work

• Strong alignment between leadership, process, and system execution

Leadership Profile

• Operates with both strategic clarity and operational rigor

• Willing to get “on the keyboard” while also thinking long-term

• Comfortable challenging existing processes and driving necessary change

• Strong communicator who can simplify complexity and drive alignment

• Holds a high bar for accountability, consistency, and execution

• Thinks in systems, outcomes, and performance—not just tasks

Qualifications:

• 8–12+ years of experience in Salesforce architecture, business systems, or CRM leadership roles.

• Deep expertise in Salesforce (Sales Cloud required; Service Cloud and integrations a plus).

• Proven ability to translate business processes into scalable technical solutions.

• Hands-on experience with Salesforce configuration, automation, and reporting.

• Strong understanding of data modeling, system design, and integrations.

• Experience leading change management and driving system adoption.

• Ability to operate at both a strategic and execution level.

Knowledge, Skills, & Abilities:

• Proficient in designing, building, and maintaining reports and dashboards using Salesforce and other business intelligence tools.

• Hands-on experience with system integrations, workflow automation, and identity management solutions such as Okta and Azure Active Directory.

• Proven track record of successfully leading projects while balancing multiple priorities in a fast-paced environment.

• Strong analytical and communication skills, with a focus on effective problem-solving and thorough documentation.

• Exceptional organizational and time management capabilities, with a commitment to meeting deadlines and maintaining accuracy.

• Interpersonal, strategic communication, and relationship-building skills.

• Service-oriented, detail-oriented, analytical, and critical thinking skills.

• Ability to demonstrate good judgement in selecting methods and techniques for obtaining optimal solutions.

Travel Requirements & Working Conditions:

• 10-15% travel required.

• This position is full-time (40 hours per week). Responsibilities may require adjustment to work schedule, such as evenings/weekend hours to meet productivity goals as needed.

• Regular presence in office is required. A hybrid work schedule is available, requiring a minimum of 3 days in the office, but in-office requirements may vary on a weekly basis.

• Must be able to communicate accurately for up to 6 to 8 hours per day.

• Engage with co-workers and vendors via phone, video call, email, and/or text on a timely and regular basis, and be able to compile and provide verbal and written confirmations of information 67-100% of the time.

• Must be able to review emails, web pages, reports, invoices, presentations, and other items or people either virtually or in person up to 8 hours per day.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why You'll Love It Here:

Named a Top 100 Best Place to Work in Healthcare annually since 2016, Jackson Physician Search fosters a supportive, high-performance culture that celebrates individual and team achievements. JPS is a proud member of the Jackson Healthcare family of companies, one of the largest healthcare staffing companies in the U.S., serving more than 5 million patients nationwide.

• Uncapped Commission Plans & Established Career Path

• Beautiful Campus Amenities like an onsite Starbucks, state-of-the-art workout facility, multiple dining options, & onsite clinic

• President’s Club Trips to exotic locations like Greece, Ireland, France, Spain, Italy, etc.

• Health & Wellness: Competitive benefits and PTO, Wellness Program, 401K w/ Company Match, etc.

• Kickoff & Mid-Year Events

• Volunteer Opportunities & Charitable Match Program 

• Awards & Recognition Opportunities

Our Values:

• Growth - Keep Getting Better

• Others First - Others Before Self

• Wisdom - Do the Wise Thing

DISCLOSURES

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.