Mentor and assist new agents in the department, handle escalations and assist potential customers with their personal insurance needs via telephone and email by explaining policy and coverage options and benefits using a consultative sales approach in a fast paced and high volume call center.

PRIMARY RESPONSIBILITIES:
• Improve sales processes by analyzing current work flows and recommending improvements to streamline procedures
• Answer team questions when leadership is not available
• Quote and sell various insurance policies to potential customers via telephone and email with multiple carriers and meet sales goals
• Use company sales system to manage leads, tasks and quoting within expected time frames
• Evaluate risk to accurately quote and recommend insurance carrier and coverage based on underwriting guidelines and customer needs while meeting quality goals

KNOWLEDGE, SKILLS & ABILITIES:
• Property & Casualty Insurance License

EDUCATION & EXPERIENCE:
• High School/GED required
• At least 1 year relevant experience
• Preferred call center and/or sales or customer service with auto/home experience
• Consistently meeting or exceeding goals of National Sales Agent
• Call Center
• Experience in sales
• Experience with home and auto insurance

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