Apogee Architectural Metals

Apogee Enterprises, Inc. (NASDAQ: APOG), founded in 1949 and headquartered in Minneapolis, MN designs and delivers architectural products and services that enclose and enhance commercial buildings.  www.apog.com

Apogee Architectural Metals is a segment of Apogee specializing in aluminum framing, windows, storefront, curtainwall, and entrance systems. We provide integrated capabilities, including design, engineering, extrusion, finishing, fabrication and assembly, across North America. Through our brands including Alumicor, EFCO, Linetec, Tubelite, and Wausau, we deliver quality, consistency, and value-added services throughout our portfolio.

Position Summary

The Client Services Project Coordinator is responsible for managing assigned projects from pre-award through full life cycle, execution of scope commitments, post-award activities, providing timely client service communication both verbal and written to stakeholders and is to follow project specific sold margins and processes.

Key Responsibilities

Customer Service

• Customer focused, prioritizing client needs and understanding their preferences, providing a personalized and memorable experience.
• Actively listen, resolving client problems by taking ownership and following up through completion.
• Understand client/project needs and explain requirements/ solutions needed.
• Create meaningful interactions that solve problems, build trust and forge lasting client relationships.
• Provide concise and actionable information to internal and external clients.
• Proactive in reaching out to clients concerning issues i.e. backorders, schedule moves, upcoming approvals.   

Order Planning / Processing

• Review purchase orders to estimates, ensuring all information is executable and accurate.
• Coordinate and track requests for information (RFI’s) as required to maintain completeness and accuracy of project information.
• Coordinate and track project scope alternates through change orders to ensure material and services provided are billable and collectable.
• Coordinate completion of all Architectural Metals order processing milestones to ensure on time completion of orders.

Load Planning / Logistics

• Assist manufacturing and shipping as needed. 
• Provide verbal or written correspondence of all schedule revisions and back orders to client. 

Compliance / Process / Procedures

• Maintain order files per established guidelines and naming structures. 
• Follow Architectural Metals process and procedures to ensure compliance with established company policies.

Experience & Skills

Education:

• Associate degree and/or 3+ years related experience.

Experience:

• Experience in managing projects in a manufacturing environment is preferred 
• Continuous Improvement (CI) Training is a plus.
• Commercial Construction experience is a plus.
• Resolving client concerns.

Required Skills:

• Customer service skills.
• Time Management.
• Thorough knowledge of ERP software.
• Microsoft Office Suit (Outlook, Power Point, Word, Excel, Teams) with high emphasis on Excel.
• Good verbal and written communication skills, active listener
• Ability to work independently and as part of a team.
• Communicates information that is accurate, objective, and fact-based.

Work Environment/Travel Requirements

• Occasional travel related to other sites / corporate / project sites – Less than 25%.

• Physical Requirements
  • Ability to work in both office and manufacturing environments.
  • Lift up to 10 lbs.

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Our Benefits

Apogee and our brands are an Equal Opportunity Employer.