Job Title:

Facilities Specialist

Location:

Irving, Texas

Compensation:

Pay is commensurate with experience.

Worker Type:

Employee

Time Type:

Full time

Job Description:

Position Summary

The Facilities Specialist provides high-level support to field teams and Facilities leadership by helping resolve escalated maintenance issues, supporting inspections and vendor compliance, and ensuring facility-related requests continue moving forward when challenges arise.

This role is not responsible for managing daily store operations. Instead, it acts as a support and execution partner—tracking issues through resolution, coordinating with vendors, supporting systems and processes, and assisting with project-related follow-up. The Facilities Specialist works closely with the Facilities & Capital Project Manager to collaborate on next steps, execution strategies, and process improvements.

This role supports facilities leadership and field teams through execution, coordination, and follow-through; decision-making authority remains with Facilities leadership.

Key Responsibilities

Field Support & Issue Tracking

• Support field teams when maintenance requests, inspections, or vendor-related issues cannot be resolved at the store level.
• Track escalated issues and follow through until resolution, ensuring clear communication and accountability.
• Collaborate closely with Facilities leadership to determine next steps when issues require additional coordination or oversight.
• Provide updates and documentation to support visibility and alignment across teams.

CMMS Support & Continuous Improvement

• Serve as a support resource for questions or issues related to the computerized maintenance management system (CMMS).
• Assist users with navigating workflows, troubleshooting issues, and understanding system processes.
• Partner with Facilities leadership to help carry out CMMS changes, updates, and improvements.
• Support testing, implementation, and rollout of CMMS enhancements as directed.
• Help maintain accurate work order documentation and data integrity within the system.

Vendor Coordination & Compliance Support

• Assist with vendor communication when questions or concerns arise that the field team is unable to support independently.
• Help track vendor responsiveness, compliance, and execution.
• Support resolution of vendor-related issues in collaboration with Facilities leadership.
• Ensure vendors are aligned with expectations related to communication, documentation, and scope execution.

• Preventive Maintenance Program Support
• Assist with the development, tracking, and refinement of preventive maintenance programs.
• Help identify trends, recurring issues, and opportunities to reduce reactive maintenance.
• Support implementation and follow-up of preventive maintenance initiatives.

Capital Project & Program Support

• Support Facilities leadership with tracking and coordination of large-scale field capital projects.
• Assist with managing day-to-day project-related questions from the field.
• Help track project phases, schedules, documentation, and vendor coordination.
• Act as a support resource to keep projects organized and moving forward under the direction of the Facilities & Capital Project Manager.

Qualifications

• 3–5 years of experience in facilities support, maintenance coordination, property operations, or a related role.
• Experience supporting multi-site retail or commercial facilities.
• Experience working with vendors and contractors.
• Working knowledge of CMMS or work order management systems.
• Strong organizational skills with the ability to manage multiple open issues simultaneously.
• Strong communication skills and a collaborative working style.

Preferred

• Experience supporting or coordinating large-scale or multi-phase projects.
• Experience assisting with preventive maintenance programs.
• Familiarity with CMMS configuration or workflow improvements.
• Bilingual (English/Spanish) a plus

Successful candidates will demonstrate: (Competencies)

• Facilities support and escalation
• Issue tracking and follow-through
• CMMS support and execution
• Vendor coordination
• Cross-functional communication
• Problem-solving and prioritization
• Project coordination support

Why Team Car Care

Team Car Care operates the largest franchisee of Jiffy Lube service centers in North America, serving millions of guests each year. Our success is driven by our teammates and our commitment to our RITTE values — Respect, Integrity, Teamwork, Trust, and Excellence.

We are committed to investing in programs that support teammate wellbeing, financial security, and long-term career success.