Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Center Pointe Professional Plaza
Address: 9239 West Center Rd. - Omaha, NE

Work Schedule:
Monday/Tuesday - 10:30-7pm
Wednesday/Thursday - 9-5:30pm
Friday - 8-4pm

Highly organized, detail-oriented and compassionate individual responsible for providing excellent internal and external customer service, managing administrative tasks and ensuring the smooth operation of our front office.

Responsibilities:

Essential Functions

Client/Customer Reception and Care (25%)

• Greet and check in/out clients to include verifying insurance information and collecting copayments as applicable.

• Answer and direct phone calls, email requests and website submissions

• Assist clients/customers with questions and concerns, providing information and guidance.

  • Assist clients in emotional crisis and forward them to an available therapist

Client Registration (25%)

• Process client registrations in electronic medical record system (EAP Expert).

  • Gather missing information and make corrections/updates as needed

Scheduling (25%)

• Schedule and confirm appointments, ensuring optimal patient flow

  • Identify location of client, appropriate provider and preferred service platform to meet client needs and remain compliant with state laws

  • Facilitate the authorization process for clients outside of Omaha metro area

• Schedule training programs, meetings, equipment, conference rooms

• Assist staff with scheduling as needed

Misc. Administrative Tasks (20%)

• Maintain accurate and up-to-date client records

• Monitor and distribute client registrations, inquiries and sales opportunities that are submitted through the website

• Process client payments through HealthPay 24

• Manage the preparation and distribution of required operational reports

Other duties as assigned (5%)

Schedule:

Monday/Tuesday - 10:30-7pm

Wednesday/Thursday - 9-5:30pm

Friday - 8-4pm

Job Description:

Job Requirements

Education:

• Coursework in clerical or administrative support preferred
• Mental Health Awareness training to be completed within the first 60 days of employment required

Experience:

• 3-5 years administrative or clerical experience required
• Previous experience in a medical office setting preferred

License/Certification:

• N/A

Skills/Knowledge and Abilities:

• Strong organization and time management skills
• Excellent verbal and written communication skills
• Excellent internal and external customer service skills
• Proficiency in electronic medical record software (EHR)
• Proficiency in the use of a variety of business office equipment
• Ability to multitask and prioritize tasks effectively, including meeting tight deadlines with little or no supervision
• Detail and accuracy oriented
• Computer literate with exceptional keyboarding skills and sound knowledge of Microsoft Office applications
• Adhere to HIPAA regulations and maintain client confidentiality
• Follow office policies and procedures for multiple programs (EAP, CCP, LAP)

Physical Requirements:

Weight Demands

• Light Work - Exerting up to 20 pounds of force

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Grasping
  • Lifting
  • Pulling/Pushing
  • Stooping/bending
  • Twisting
• Frequently Performed (34%-66%):
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
  • Speaking/talking
  • Standing
  • Walking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/visual

Job Hazards

• Not Related:

  • Chemical agents (Toxic, Corrosive, Flammable, Latex)

  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)

  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

  • Equipment/Machinery/Tools

  • Explosives (pressurized gas)

  • Electrical Shock/Static

  • Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc.)

  • Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

  • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.