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The Infrastructure Manager is responsible for the day-to-day operations, reliability, and support of on-premise infrastructure and related enterprise systems. This includes management of virtualization (VMware), hyperconverged compute/storage (Nutanix), backup and recovery (Veeam, Zerto), Microsoft 365, and end-user computing platforms. The role requires hands-on technical oversight, coordination with support teams, and ownership of infrastructure availability, maintenance, and compliance. This role does not include responsibility for network infrastructure.

Primary Responsibilities

Infrastructure Operations

• Monitor and maintain the health and performance of all server and storage infrastructure across datacenter environments.
• Support VMware environments including host management, VM provisioning, snapshots, and resource allocation.
• Perform routine maintenance, upgrades, and performance tuning on Nutanix hyperconverged platforms.
• Oversee scheduled backups and restorations using Veeam, ensuring data protection policies are followed.

Disaster Recovery & Replication

• Administer Zerto replication between datacenters and ensure replication health is monitored.
• Coordinate and document periodic DR testing, assisting in RPO/RTO validation.

Platform & System Administration

• Manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
• Maintain Active Directory, Group Policy, and related server roles and services.
• Assist with Windows Server patching, updates, and role-specific configuration changes.
• Partner with cybersecurity teams to ensure system hardening, vulnerability remediation, and access control.

Endpoint & End-User Support Oversight

• Support imaging, patching, and lifecycle management for desktops and laptops.
• Administer Microsoft Endpoint Manager (Intune) to enforce configuration policies and deploy software.
• Coordinate infrastructure support escalations and ensure timely resolution of end-user issues impacting systems availability.

Team & Vendor Coordination

• Assign daily tasks to system administrators and support staff, ensuring ticket queues and project tasks are balanced.
• Provide escalation support and technical guidance for troubleshooting infrastructure-related issues.
• Work with vendors for hardware/software renewals, warranty claims, and system support requests.

Documentation & Compliance

• Maintain documentation for infrastructure systems including configurations, backups, DR procedures, and maintenance logs.
• Ensure infrastructure systems comply with organizational standards, audit controls, and data protection policies.
• Assist in internal and external audit requests related to systems and infrastructure controls.

Required Qualifications

• 5–7 years of hands-on experience in infrastructure or systems administration.
• Direct experience with:
  • VMware vSphere, vCenter
  • Nutanix HCI
  • Veeam Backup & Replication
  • Zerto disaster recovery
  • Microsoft 365 and Windows Server/AD

Preferred Qualifications

• Experience managing datacenter operations or supporting highly available systems across multiple sites.
• Familiarity with PowerShell and system automation tools.
• Exposure to Microsoft Endpoint Manager (Intune), SCCM, and patch management frameworks.

Key Competencies

• Strong troubleshooting and analytical skills
• Clear and effective communication
• Task ownership and follow-through
• Documentation and process discipline
• Team collaboration and mentorship
• Familiarity with enterprise infrastructure tools and platforms

What We Offer:

• We offer compensation commensurate with experience and a competitive benefits package including; 401K, Medical, Dental, FSA, Disability, and Paid Time Off. Employees also benefit from corporate stability, experience, and continued growth year after year which promotes upward mobility throughout the entire organization.
• Opportunity to work on exciting projects in a dynamic and supportive environment.
• Professional development and career growth opportunities.

This is a full-time, in-office position.