First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Dispatcher — CREC Schools

Location: E. Hartford, CT
Schedules Available:

• Monday–Friday 5:00 AM–1:30 PM

• Monday–Friday 11:00 AM–7:30 PM​

(Hours may vary depending on operational needs)

Pay: $28.00–$29.00/hour

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line.

Why Join First Student

• Tremendous career advancement opportunities due to a strong presence across North America

• Positive and rewarding work environment

• Steady, year-round work supporting the CREC Schools network

• Comprehensive benefits including medical, dental, vision, 401(k), and paid time off

• Career growth opportunities within operations, safety, and leadership

Dispatcher Responsibilities

• Oversee all routes and scheduling of buses to ensure timely service

• Counsel and coach drivers and monitors on performance and safety standards

• Handle heavy phone and radio communication with professionalism and accuracy

• Serve as the primary communication liaison with major contracted customers

• Take all scheduling and driver complaints, report to the Operations Supervisor/Contract Manager

• Provide solutions to drop-off and pick-up challenges

• Handle charter reservations, billing, or driver payroll as assigned

• Perform back-up driver duties or clerical tasks when needed

• Complete special project assignments

• Assist with the supervision of day-to-day operations

• Track attendance, route coverage, and maintain accurate reports

• Support overall safety, compliance, and service quality initiatives

Dispatcher Experience and Skills Required

• 3–5 years of relevant experience (dispatching, routing, transportation coordination, or terminal operations)

• High school diploma or equivalent

• Basic knowledge of radio dispatch equipment

• Excellent communication and customer service skills

• Ability to multitask and perform under time constraints

• Computer literacy, including dispatch/routing systems, Microsoft Office, and Google Workspace

• Prior driver or transportation operations experience preferred

• Dependable, punctual, and adaptable to varying schedule needs

• CDL-B with P/S endorsements a plus (not required)

• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

About First Student

First Student’s commitment to putting our customers first, dedication to safety, and ambition to deliver dependable transportation makes for a working environment you’ll love. As a company of over 120,000 employees serving 2.5 billion customers worldwide, you’ll enjoy security, professional growth, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, First will consider qualified applicants with criminal histories consistent with applicable Fair Chance Ordinances.

First Student is an Equal Opportunity Employer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.