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Department: Information Technology
Reports To: EVP of Technology
Location: Warren, MI (Fully On Site)

Position Summary

The Director of Infrastructure is responsible for leading enterprise infrastructure operations across hybrid environments, including on-premises datacenters, cloud platforms, and enterprise networking. This includes oversight of virtualization platforms, compute and storage systems, backup and disaster recovery, Microsoft 365 services, and WAN/LAN infrastructure. The role manages global teams to ensure a secure, scalable, and highly available technology foundation for core business operations.

Key Responsibilities

Infrastructure Leadership

• Oversee global infrastructure operations including datacenter systems, virtualization, cloud environments, and server/storage platforms.
• Lead infrastructure modernization and lifecycle management across VMware, Nutanix, and hybrid cloud systems (AWS, Azure).
• Ensure high availability and performance for mission-critical platforms across multiple business units.

Enterprise Network

• Manage enterprise network operations including LAN, WAN, SD-WAN, switching, routing, wireless infrastructure, and remote connectivity.
• Monitor network performance, availability, and capacity; troubleshoot and resolve systemic connectivity issues.
• Support network segmentation, quality of service (QoS), and secure remote access for users and sites.
• Collaborate with security and compliance teams to ensure network-level access controls and visibility are maintained.
• Oversee relationships with ISPs and network hardware vendors; manage contracts, SLAs, and renewals.

Disaster Recovery & Business Continuity

• Lead enterprise backup and recovery strategy using tools like Veeam and Zerto.
• Conduct regular disaster recovery testing and failover exercises to meet RTO/RPO targets.
• Maintain readiness for audit and compliance reviews related to backup and recovery controls.

Systems & Platform Administration

• Manage Microsoft 365 environments including Exchange Online, SharePoint, Teams, and OneDrive.
• Oversee Windows Server environments, Active Directory services, DNS, DHCP, and related core infrastructure.
• Ensure systems meet patching, monitoring, and performance standards, and support internal control frameworks.

Team & Vendor Management

• Manage a infrastructure team, including senior engineers and managers.
• Provide technical leadership, performance development, and succession planning.
• Oversee vendor relationships, including contract negotiation, renewals, and SLA enforcement.

Required Qualifications

• 10+ years of experience in infrastructure engineering and operations, with 5+ years in leadership roles.
• Expertise in:
  • VMware vSphere & vCenter
  • Nutanix HCI
  • Backup and replication tools (Zerto, Veeam)
  • Microsoft 365 services
  • Hybrid infrastructure environments (AWS, Azure)
  • Enterprise network infrastructure (LAN, WAN, SD-WAN, switching, routing)

Preferred Qualifications

• Certifications: VCP, Nutanix Certified Professional, AWS SysOps Administrator, Microsoft 365 Administrator, CCNA/CCNP.
• Experience with multi-site WAN optimization, network monitoring tools, and remote access strategies.

Key Competencies

• Infrastructure Engineering & Operations
• Network Architecture & Operations
• Disaster Recovery & Availability
• Systems Performance & Monitoring
• Budget & Resource Management
• Team Leadership & Vendor Oversight
• Project Execution & Business Alignment