Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance.

About Us

PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,200+ trucks and 8,500+ trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and strong community here at PAM.

About this Opportunity

We are seeking a detail-oriented Cisco Webex Administrator to provide operational support for our hosted Webex environment, with a focus on call center workflows and day-to-day administration. This role will assist in maintaining Webex Calling and Contact Center services, supporting user provisioning, and ensuring smooth operations across our distributed teams.

Pay and Schedule

This position is on site Monday - Friday 8:00AM to 5:00PM. The pay range is $70,000-$85,000/year dependent on experience.

Benefits Offered

• Medical, Dental, and Vision Plans
• Retirement Plan and 401K with match
• PTO & Paid Holidays
• Paid Weekly
• Direct Deposit

Key Responsibilities

• Provide operational support for Cisco Webex Calling and Webex Contact Center in a hosted/cloud environment.
• Configure call flows, IVRs, auto attendants, and call queues.
• Provide workflow setup and troubleshooting.
• Monitor system health and call quality using Webex Control Hub and escalate issues as needed.
• Provision users, manage licenses, and maintain access controls.
• Support integration efforts with Microsoft 365 and CRM platforms.
• Document procedures and assist in training end users.
• Stay informed about Webex updates and assist in testing new features.

Qualifications

• Bachelor’s degree in information technology or related field (or equivalent experience).
• 1-2 years of experience supporting Cisco Webex in a hosted/cloud environment.
• Basic understanding of call center operations and Webex Control Hub.
• Familiarity with VoIP protocols and network fundamentals.
• Strong troubleshooting and communication skills.
• Cisco certifications (e.g., Webex Contact Center Specialist) are a plus but not required.

Preferred Skills

• Experience integrating Webex CRM platforms.
• Knowledge of API based automation and workflow orchestration tools.
• Familiarity with SSO, Active Directory, and identity management in cloud environments.
• Exposure to AI powered call analytics, chatbots, or virtual agents is a plus.

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Experience a workplace where your contributions matter and where you can thrive in a supportive environment.