Customer Care Coordinator job description

GENERAL FUNCTION:   

Performs the daily activities required to address customer concerns so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.

SPECIFIC RESPONSIBILITIES:

• Customer follow up on service concerns
• Work order entry and follow up through Punchlist Manager software
• Schedule for field service representatives
• Accurate trade payments and back charges
• Follow up on overdue work orders with trades
• Daily log of customer calls
• Reporting as required
• Create Welcome Home Celebration Folders
• Assist in completing monthly expense
• Attend all required meetings
• Year-end contact and scheduling with customers
• Order office supplies including Welcome Home Celebration collateral
• Projects assigned by Customer Care Manager

PREREQUISITES FOR SUCCESS:

• People skills to articulately and professionally handle difficult situations.
• Computer aptitude/experience to manage daily activities.
• Organizational skills to effectively plan and manage daily priorities.
• Good communication skills to translate and interpret between the homeowners and trades.

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:       Customer Care Manager

SUPERVISES:       Does not apply

WORKS WITH:     Ability to work well across all departments is required. This person will often work with accounting, purchasing, development, production, sales, and design.

Business Unit -