About The Role:

Elite Homes, a subsidiary of Arbor homes, is seeking a Customer Care Manager to join our Louisville team. As a Customer Care Manager you will respond to and handle customer care requests professionally and as quickly as possible. You will be responsible for evaluating requests, scheduling trades to completing work, issuing service requests and purchase orders, expediting repairs and ensuring homeowner satisfaction.

Why Arbor/Elite?

Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Elite/Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

• Base salary + bonus opportunities
• Advancement opportunities
• Exposure to executive leadership
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

• Manages completion of quality home repairs within standards set by company and industry specifications
• Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager
• Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
• Monitors business partners work for completion and satisfaction of repairs
• Open and close Web Requests, Service Requests and Work orders, as needed
• Completes minor home repairs; obtains customer’s approval/signature for completed service requests
• Monitors status reports for accuracy
• Expedites emergency repairs
• Assists in maintaining community standards
• Schedule and perform New Home Orientation
• Participates in rotation of After Hour on Call

What Will You Bring?

• Minimum High School or GED required
• Minimum 2 years customer service experience required, preferably with a homebuilder
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
• Able to analyze problems, determine solutions, and produce desired outcome, both independently and within team atmosphere
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner
• Valid Driver’s License and good driving record
• Able to accept direction from others

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is committed to creating an inclusive workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor/Elite Homes participates in E-Verify

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