Work Schedule:

Primarily Days M-F, Variable Start & End Times

Summary:

Provides strategic clinical guidance and supports the implementation of anatomic and clinical pathology testing services across health system partner hospitals to enhance patient care and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Travels throughout assigned territory, making personal contact with key staff at health system partner hospitals in order to promote HNL’s laboratory testing services, including clinical and anatomic pathology; gains commitment from these clients to use HNL services.
• Works closely with the Senior Executive, Health Systems Partnerships, to execute strategic plans for LVHN and other health system partner hospitals to meet and exceed company goals.
• Collaborates with the internal departments of HNL Lab Medicine to provide service solutions to meet the hospital clients’ needs and requirements. Ensures customer satisfaction by acting as the clients’ primary contact; provides effective communication of customer needs across departments.
• Works closely with the Acute Care Lab directors and staff and POC testing staff to identify areas of opportunity for education, improvement, and efficiency as it relates to lab ordering across the hospitals.
• Displays/demonstrates lab services through use of company literature that emphasizes features and benefits of HNL Lab Medicine testing services.
• Provides detailed “in-service”/training to hospital units or departments as needed or at the request of clients.
• Develops and maintains relationships with clients through regular and routine on- site visits and utilizes these visits to ascertain level of satisfaction with HNL; educates clients on proper lab test ordering to meet clinical needs and regularly seeks additional business opportunities.
• Regularly communicates relevant information regarding industry trends, new business opportunities, threats to existing customers and competitive information to Senior Executive, Health Systems Partnerships.
• Performs the following on a daily basis:
  a.    Records relevant account and contact information in SalesForce.com.
  b.    Processes all outstanding assigned tasks.
  c.    Records all Client Opportunities and maintains accurate information throughout the complete sales cycle.
• Investigates and resolves client issues/problems with HNL Lab Medicine services through the Continuous Improvement and Quality Indicator process or on an individual basis.
• In conjunction with HNL’s marketing department, develops educational pieces required for hospital clients due to the specific nature of their inpatient testing needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree (B.A./B.S.) from four-year college or university; or Associates Degree (A.A./A.Sc.), one to two years related experience and/or training; or equivalent combination of education and experience. Valid driver’s license with no recent history of suspension. Preferred Understanding of Anatomic Pathology technical and professional testing for all tissue and other specimen types. Clinical background is required (RN, BSN, PA-C, CRNP, etc.)

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as discounts and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Word processing, E-mail, Database software, spreadsheets, and Outlook.

Certificates and Licenses:

A valid driver’s license from the state that the employee resides.

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Department:

1046-00018 Health Systems Partnerships