Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

THIS POSITION IS HYBRID AT OUR 1101 MARKET STREET PHILADELPHIA, PA LOCATION. IN OFFICE 1-3 DAYS/REMOTE 2 DAYS

Summary
The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Job Duties

• Supervise and professionally develop the Business Process Analyst and Recall Administrators. Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development.
• Develop a policy/process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders. Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team.
• Oversee the end-to-end recall management process. Conduct tracking and facilitate documentation of all recall activities. Identify and develop recall management response processes and policies; adapting to any new software or technologies.
• Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program. Communicate recall management information to internal and external key stakeholders.
• Prepare SCM budget with assist from SCM Executive leadership. Review monthly reports for expense variances. Report monthly to SCM Executive leadership unreasonable variances.
• Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization’s processes. Develop and monitor key performance indicators (KPIs) to measure the recall management program’s effectiveness and efficiency. Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

Minimum Qualifications

• Bachelor’s Degree (BA/BS) in Supply Chain or Business.
• 7 years experience developing, initiating, and managing resources with tactical processing capabilities
• Personal Computing, including Microsoft Excel, SQL, Tableau, Word, PowerPoint, Visio, and Project.
• ERP (Procure to Pay preferred), e-Procurement, and sourcing systems/tools.
• Strong leadership and mentorship abilities to effectively lead a team of supply chain professionals to ensure operational excellence principles are embedded into the supply chain culture.
• Problem-solving, financial, and analytical process skills.

Preferred Qualifications

• Master’s Degree (MBA) is preferred.
• 4 years experience in Supply Chain
• Advanced Project Management or Lean Six Sigma certification.
• Ability to implement new programs and procedures. 
• Ability to perform market research to understand critical data associated with selected products, services, and vendors. 
• Knowledgeable in current and potential future governmental policies, practices, trends, developments in global commerce and the marketplace.
• Demonstrates the cognitive ability to assess situations, diagnose problems and determine an appropriate course of action to enhance the effectiveness of the organization and in alignment with core values.
• Comfortable handling risk and uncertainty.
• Excellence in internal and external communication verbally and in writing to effectively deal with conflicting views or issues and mediate fair solutions.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1200 S Cedar Crest Blvd

Primary Location:

REMOTE IN PENNSYLVANIA

Position Type:

Remote

Union:

Not Applicable

Work Schedule:

Monday - Friday: 8:00am -4:30pm

Department:

1004-13113 CSS-Supply Chain Admin