Salary Range:

Starting Salary: $21.36 per hour (Step 2)

Definition:
Under general supervision, is responsible for the safe operation of METRO’S equipment, alighting and boarding passengers, collects fares along a scheduled route or destination. Clerical duties as needed to gather information regarding ridership data and vehicle operation.
 

Example of Duties and Responsibilities:

• Develops and maintains effective working relationships with other staff, representatives of the community, customers, and the public.
•  Communicates effectively and respectfully with people from different racial, ethnic, cultural groups, physical and intellectual abilities, lifestyle choices and ages.
• Demonstrates an ability to be sensitive to the needs of customers.
•  Thoroughly inspect assigned coach for all safety, comfort and cleanliness items prior to departing from the operations' facility. Document defects and notify Dispatcher of any damage to the vehicle.
•  Throughout assigned shift, safely operate coach on assigned route and schedule while picking up and delivering passengers except as altered by Dispatcher.
•  Uses a variety of communication systems and other automated tools to communicate with Dispatcher.
•  Communicates effectively and respectfully with Dispatch and other co-workers.
•  Collect fares and pre-paid media, inspects passenger identification for validity, and collect ridership information.
•  Offer assistance to passengers in boarding and alighting when necessary, and provide information to passengers, when requested. Assist and ensure that wheelchair passengers are properly secured.
•  May assist new and trainee operators as a line instructor.
•  Except for authorized relief periods, continually attend the coach to ensure the security and safety of both the coach and the passengers, and the maintenance of radio contact with dispatch and other operators.
•  Fuels and maintains vehicle interior cleanliness as needed.
•  Cleans vehicle windows as needed to maintain appropriate visibility.
• At the completion of shifts ensure that passenger counts, tickets, and other data are delivered to the dispatcher and properly recorded.
• Complete coach defect card.  Turn into dispatcher all lost and found items. Adhere to METRO and departmental policies and procedures.
• Follows all District procedures regarding hazardous waste; follows all health and safety procedures.
• Other related duties as assigned.

Minimum Qualifications:

• Safe driving practices.
• Basic skills in time calculation and map reading.
• Safely operate all Paratransit Vehicles.
• Perform simple math calculations.
• Deal courteously and effectively with the public.
• Understand the problems of the elderly and disabled and deal with them in a tactful manner.
• Handle difficult and emergency situations calmly.
• Read English and speak and write English clearly.
• Operate mobile radio unit.
• Willingness and ability to work unusual hours including nights, weekends, and holidays.

Physical and Mental Demands:
While performing the duties of this class, the employee is regularly required to sit; talk or hear, in person and by radio; use hands to finger, handle, feel or operate District vehicle; reach with hands or arms.  The employee frequently is required to walk, bend and twist at the neck, stand, lift 30 pounds or over, assist passengers boarding and deboarding, including pushing an occupied mobility device up a vehicle ramp, stoop, crouch, and twist, as required by various job duties. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee does not work under typical office conditions.  The employee will be working in Paratransit vehicles where there is a moderate noise level.

SPECIAL REQUIREMENTS:
Possession of a current motor vehicle license and the ability to obtain a California Class B driver’s permit with passenger endorsement prior to appointment.
Driving record at date of hire must be consistent with SCMTD’s standards for this position.
Good attendance record in previous employment.
Safe driving record.
Must pass requisite background check.
Valid First aid and CPR certification
This position is considered Safety Sensitive position and is subject to Drug and Alcohol testing as required by FTA CFR 49.

This employer does not sponsor applicants for work visas.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Health and Welfare Benefits for Paratransit SMART-Represented Employees

Employees are eligible for benefits on the first day of the month following the date of hire, unless otherwise noted below.

Medical Insurance:  For employee and qualified dependents. Choice between multiple HMO and PPO plans.  Santa Cruz METRO contributes 100% of the monthly premium costs for any plan. Premium participation continues after retirement.

Dental Insurance:  Premium paid by Santa Cruz Metro for employee and qualified dependents.

Vision Insurance:  Premium paid by Santa Cruz Metro for employee and qualified dependents.

CalPERS Retirement Pension:  

2.5% at 55 - Employees who are vested and were hired before January 1, 2013, directly from another CalPERS-covered agency are eligible for the "Classic" CalPERS pension formula of 2.5% at age 55. Employees hired on or after January 1, 2013, who had prior CalPERS membership and a break in service of six months or less, will also retain the "Classic" formula of 2.5% at age 55.

2% at 62 for PEPRA CalPERS members - Those hired on or after January 1, 2013, who are new to CalPERS or have not worked for a CalPERS-covered agency in the past six months are subject to the Public Employees' Pension Reform Act (PEPRA) and receive the 2% at age 62 formula.

457(b) Deferred Compensation Plan:  Two plan providers available. Similar to 401(k)

Life/AD&D Insurance:   $25,000 Life coverage. $50,000 AD&D coverage provided by Santa Cruz Metro.  Additional Life/AD&D coverage available.                

Long Term Disability Insurance:  Available after one year of service. Premium paid by Santa Cruz Metro. Monthly maximum of $3,000.00.

Employee Assistance Program:  Premium paid by Santa Cruz Metro.

Tickets at Work Program: www.ticketsatwork.com Use code “SCMPERKS”